District Operations Manager

EōS Fitness; South Jordan (UT); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

401(k) plan

Health benefits

Paid time off

Employee referral

Training resources

Sophia Learning access

Job summary

EōS Fitness is seeking a District Operations Manager in South Jordan, UT to lead multiple gym locations and deliver exceptional member experiences. You will recruit, train, and develop gym managers, oversee schedules, payroll, budgets, and ensure compliance with health and safety standards.

Strong leadership, communication, and analytical skills are essential. You’ll report to the Regional VP of Operations and drive continuous improvement across the district while fostering a positive workplace

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi-unit management, 4-6 locations depending on market.
• Experience delivering excellent customer service and training.
• Strong communication skills; written and verbal.
• Excellent relationship building and influencing skills.
• Strong detail orientation, time management and organization.
• MS Office skills, particularly Excel.
• Embrace core values.

Responsibilities

• Oversee operations across gym locations to meet standards.
• Recruit, train and develop gym managers and staff.
• Lead by example; coach for performance and analyze business data.
• Lead CPR certification sessions and manage CPR records.
• Deliver hands-on training for adult learners with real-time feedback.
• Promote a positive member experience with high service and facility standards.
• Analyze KPIs to improve operational effectiveness and growth.
• Ensure health, safety, and company policy compliance.
• Address operational issues, member concerns, and staff matters promptly.
• Foster collaboration among managers and share best practices.
• Build community relationships to boost brand visibility.

Skills

Customer service

Management experience

Leadership

Communication skills

MS Office

Tools

MS Office

Excel

Job description

South Jordan, UT: S Jordan Pkwy / Bangerter Hwy

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• LeadCPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district.
• The ability to deliver comprehensive and engaging hands-on training for adult learners providing real time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi-unit management, the District Operations Manager may oversee 4-6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• Must Obtain a CPR and Trainer certification within the first 30 days of employment.
• Must have a valid Driver's License.
• Must be able to maintain clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Additional earnings

• In addition to the base salary, this position will be eligible for bonus opportunities.
• Post training increase.

Salary Pay Range

$80,000 - $85,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE .

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