District Manager - Valet & Front End Services (Boston District)

Towne; Malden (MA); On-site; USD 131,400 - 197,100; Full time

Benefits offered by this job

401k retirement savings plan

Company-paid life and AD&D insurance

Job summary

Towne Park seeks a District Manager to oversee a Towne Park district and drive performance in finance, guest and client satisfaction, and business development. The role collaborates with the VP of Operations/Regional Director to align district operations with corporate initiatives.

Responsibilities include directing Account Managers, managing staffing and forecasting, and partnering with Talent to recruit and develop management talent across districts and the company.

Qualifications

• Bachelor’s degree from a four-year college or university.
• Minimum of seven (7) years of related experience and/or training; OR Equivalent combination of education and/or experience.
• Knowledge of general business practices including accounting, human resources and client relations.
• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.

Responsibilities

• Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives; trains managers to properly run a contract site.
• Drives business metrics and performance measurements to ensure effectiveness, forecasting and reporting to corporate accounting.
• Collaborates with the Sales department to identify, pursue, and secure business development opportunities.
• Participates in recruitment and development of management talent to support growth and succession within the district and company.

Skills

Project management

Communication

Leadership

Time management

Multitasking

Education

Bachelor’s degree

Tools

MS Office

Job description

Summary

The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance throughout the district. Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives. Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park - 25%
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district. Assesses work processes regularly to ensure functionality and efficiency. Conducts weekly district staff meetings and other meetings as needed. Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month’s business accurately - 25%
• Works closely with managers to help them understand how to improve the performance of their sites. Ensures Account Managers understand and meet the expectations of both clients and Towne Park. Collaborates with the Sales department to identify, pursue, and secure business development opportunities - 25%
• Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs. Partners with Talent Team in the administration of the district’s recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company - 25%

The total amount of time for all functions of the job - 100%

Qualifications

Education

• Bachelor’s degree from a four-year college or university

Required Licensure, Certification, Etc.

• N/A

Work Experience

• Minimum of seven (7) years of related experience and/or training; OR
• Equivalent combination of education and/or experience

Knowledge

• Knowledge of general business practices including accounting, human resources and client relations

Skills

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

SCOPE

Authority To Act

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility

The employee has authority to develop, manage and control a department(s) budget.

Job Details

Compensation

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $131,400-$197,100.

Additional Compensation

Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits

Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off

Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

WORKING CONDITIONS & PHYSICAL DEMANDS

Working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 50% may be required.

Location: Greater Boston area. This role supports sites throughout the Boston District, including locations in Massachusetts, Rhode Island, and New Hampshire.