District Manager - Valet & Front End Services (Boston District)

Towne Park LLC; Malden (MA); Hybrid; USD 131,400 - 197,100; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid time off

Paid holidays

Floating holidays

Job summary

Towne Park LLC is seeking a District Manager to oversee a Towne Park district, drive financial and client satisfaction, and align operations with corporate initiatives. You will work closely with senior leadership to execute strategic programs and manage district-wide performance.

The role requires leadership of Account Managers, staffing planning, and collaboration with Sales on business development, while ensuring compliance with policies and standards across sites.

Qualifications

• Bachelor’s degree from a four‑year college or university.
• Minimum of seven years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of general business practices including accounting, human resources, and client relations.
• Ability to plan, set priorities, and manage multiple complex projects under pressure.
• Proficiency in MS Office and various technology applications.
• Strong written and verbal communication skills.
• Ability to represent the company effectively in diverse settings.

Responsibilities

• Oversees district performance for financial metrics, guest satisfaction, and client satisfaction.
• Directs Account Managers and district support to meet objectives.
• Drives staffing and scheduling, forecasting, and reporting to corporate.
• Collaborates with Sales to pursue business development opportunities.
• Manages recruitment initiatives and talent development within the district.
• Conducts regular district staff meetings and ensures policy compliance.
• Partners with Talent Operations to analyze labor trends.

Skills

MS Office

Communication

Project management

Business acumen

HR knowledge

Client relations

Policy interpretation

Education

Bachelor's degree

Job description

Summary

The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to incorporate corporate initiatives and Towne Park cultural perspectives within district operations.

Essential Functions

• Maintains knowledge of operational requirements and business reporting procedures, ensuring compliance with Towne Park policies across the district.
• Directs the activities and effectiveness of Account Managers and district support to meet company and client objectives.
• Assigns and trains managers in all aspects of their responsibilities to run contract sites in accordance with contractual, legal, and Towne Park policies.
• Drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district.
• Assesses work processes regularly to ensure functionality and efficiency.
• Conducts weekly district staff meetings and additional meetings as needed.
• Ensures all Account Managers meet deadlines for forecasting and reporting accurate information to corporate accounting.
• Supports managers in improving the performance of their sites and meeting expectations of both clients and Towne Park.
• Collaborates with the Sales department to identify, pursue, and secure business development opportunities.
• Maintains regular contact with Account Managers to monitor progress toward staffing and scheduling goals.
• Works with the Manager of Talent Operations to analyze labor trends and staffing levels for accurate forecasting.
• Partners with the Talent Team in forming recruitment initiatives and participates in the recruitment and development of management talent.

Qualifications

• Bachelor’s degree from a four‑year college or university.
• Minimum of seven years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of general business practices including accounting, human resources, and client relations.
• Ability to effectively plan, set priorities, and manage multiple complex projects simultaneously under pressure.
• Computer proficiency with MS Office (Excel, Word, PowerPoint, Outlook) and various technology applications.
• Strong written and verbal communication skills to address all levels within the organization.
• Ability to exercise judgment and discretion in dealing with matters of significance to the company.
• Ability to represent the company effectively in a variety of settings with an appreciation for diverse cultures.
• Ability to read, analyze, and interpret general business policies, procedures, corporate communications, and training materials.
• Ability to compose professional internal and external business communications, including reports, memos, letters, and e‑mails.

Scope of Authority

Performs duties independently with minimal supervision, operating from specific directions and instructions. Routine decisions are made within prescribed operating guidelines, policies and procedures. Mistakes may result in work stoppage, loss of business, poor customer relations or financial implications.

Job Details

Annual base pay range $131,400–$197,100. Employees may be eligible for annual incentive bonuses. The company offers a comprehensive benefits package including medical, dental, vision, accident, critical illness, hospital indemnity, telemedicine, company‑paid basic life and ADD, short‑term and long‑term disability, and a 401k retirement savings plan with company contributions.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company‑paid basic life and ADD insurance.
• Short‑term and long‑term disability coverage.
• Company‑sponsored 401k retirement savings plan.
• Paid Time Off: accrue 0.0654 hours per hour worked, up to 136 hours annually.
• Six paid holidays per year and up to four paid floating holidays.

Working Conditions & Physical Demands

Employee regularly required to talk or hear, sit or stand for extended periods, run, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Lifting up to 50 pounds occasionally, 25 pounds frequently, or more than 10 pounds constantly. Majority of work performed in a climate‑controlled environment, with occasional exposure to inclement weather. Travel up to 50% may be required.

Location

Greater Boston area; supports sites throughout the Boston District, including locations in Massachusetts, Rhode Island, and New Hampshire.

Equal Employment Opportunity

Towne is an affirmative action, equal opportunity and E‑Verify participating employer, encouraging applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.