District Manager - Crawford Claim Solutions

Crawford & Company; Harrisburg (Dauphin County); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Crawford & Company in Harrisburg, PA is seeking a Lead Claims Operations leader to drive growth and oversee district operations. The role combines hybrid work from home with driving responsibilities to support local clients and service delivery.

The position emphasizes supervisory experience, insurance know-how, and the ability to develop client relationships while overseeing staff performance and budgets.

Qualifications

• 5+ years of supervisory or leadership experience.
• 5+ years of insurance-related experience.
• Strong business development, team management, and operational leadership skills.
• Ability to build client relationships and drive revenue growth.

Responsibilities

• Provides direction and supervision to adjusters and other district staff.
• Recruits, selects, orients, hires, coaches, counsels, and evaluates performance.
• Sets district objectives and monitors performance of staff.
• Communicates and enforces ethical business practices and compliance with laws.

Skills

Leadership

Insurance experience

Business development

Client relationships

Revenue growth

Education

College degree

Job description

Lead Claims Operations and Drive Growth Across Central Pennsylvania!

Location: Harrisburg, PA

Work Setup: Hybrid - Work From Home + Driving Role

What We’re Looking For

• 5+ years of supervisory or leadership experience
• 5+ years of insurance-related experience
• Strong business development, team management, and operational leadership skills
• Ability to build client relationships and drive revenue growth

• College degree or an equivalent combination of education and experience.
• 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable.
• Operations, process and technical knowledge.
• Management skills.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical skills.
• Business development and sales skills.
• Ability to effectively manage, supervise, and develop employees.
• Ability to effectively manage a budget and the profit and loss of an operation.
• Thorough knowledge of services being delivered by branch office.
• Personal computer skills.
• Strong organizational and interpersonal capabilities.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.
• Must possess a valid driver’s license.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Additional courses may be required by jurisdiction for maintenance of license.

#LI-JC3 #LI-Hybrid

• Provides direction and supervision to adjusters and other district support staff.
• Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees.
• Assigns work ensuring balanced workload for employees in Service Center.
• Sets district objectives, monitors and appraises employee performance.
• Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.
• Maintains product quality through compliance with service standards and client instructions in addition to handling escalations.
• Monitors open case inventory and ensures proper and timely closing and billing of files.
• Completes file re-inspections and audits as requested.
• Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files.
• Assigns work ensuring balanced workload for employees in district.
• Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.
• Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.
• Monitors and improves efficiency of district operations.
• Establish market presence and identify revenue opportunities.
• Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans.
• Makes sales calls on potential and existing clients.
• Directs sales solicitation activities of others as required.
• Upholds and projects the corporate image by participating in industry organizations and functions.
• Evaluates and recommends continuing professional education of district personnel.
• Maintains personnel records and approves salary adjustments.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.