District Manager (42375)

Goodwill Industries Of Central Florida; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Goodwill Industries Of Central Florida seeks an accomplished District Manager to oversee store operations, training, and performance across multiple locations in Orlando and surrounding areas.

You will drive sales growth, ensure standardized execution, and mentor leaders to build bench strength for future expansion.

Qualifications

• High School education or equivalent required; Bachelor’s degree preferred.
• Experience leading multi-unit retail/production teams.
• Strong leadership, coaching and budget management capabilities.

Responsibilities

• Hire, lead and develop a team to achieve monthly goals.
• Collaborate with HR to administer policies and procedures.
• Mentor Store Managers to build bench strength for growth.
• Explain store performance and implement improvement plans.
• Communicate district performance to Regional Director.
• Analyze financial statements for assigned locations.
• Audit production, cash handling, quality assurance, and maintenance.
• Supervise performance of Team Leaders.

Skills

Strong leadership

People management

Operations excellence

Data-driven

Communication

Cross-functional collaboration

Education

High School diploma

Bachelor’s degree preferred

Tools

MS Word

Excel

Outlook

PowerPoint

Teams

Zoom

Job description

Job Details

Level: Management | Job Location: S Orange Blossom Trail Headquarters - Orlando, FL 32809 | Position Type: Full Time | Education Level: High School | Travel Percentage: Road Warrior | Job Shift: Any

Job Overview

Assist in hiring, training and bringing store operations up to operational standards. The District Manager will be a highly energetic, positive leader who blends strategic leadership, hands‑on support, and active participation in problem‑solving to achieve goals. Responsible for 200‑300 employees across multiple stores and donation sites with direct reports at the Team Leader level, focusing on donated goods, sales growth, development of a supportive environment, execution of consistent operational standards for all locations, and ensuring all team members have the supervision, training, and tools needed to safely meet operational and personal goals.

Provide guidance that fosters Goodwill’s Mission of Building Lives That Work and Core Principles of:

• Put People First
• Act with Integrity
• Make Informed Decisions
• Work in Collaboration
• Stewardship

Essential Functions / Duties

• Hire, manage, motivate, coach, develop, and empower a team to maximize skills and results through daily operational excellence.
• Work in collaboration with Human Resources to provide fair administration of HR policies and procedures.
• Mentor and support the development of Retail Managers and other team members to ensure bench strength for future growth.
• Ensure salaried team members understand reports, store performance, areas of improvement, and provide actionable processes for improvements.
• Consistent and effective communication of District performance to the Regional Director.
• Analyze financial statements and review them with assigned store locations.
• Audit assigned locations in production, cash handling, quality assurance, and maintenance.
• Supervise, evaluate, and document performance with Team Leaders.

Additional Functions / Duties

• Constantly analyze business opportunities and create action plans to improve efficiency to achieve monthly sales budgets.
• Foster partnerships with support teams (e.g., Human Resources and Asset Protection).
• Lead consistently with the Goodwill mission, motivating and developing staff to achieve goals and enhance community relationships.
• Ensure store employees are trained in accordance with Organization policies.
• Ensure store leaders generate revenue and control expenses within budget.
• Ensure store leaders follow processes per the organization’s procedures.
• Handle customer inquiries in a timely and appropriate manner.
• Instill a proper attitude toward safety and security in employees and trainees, protecting customers and ensuring all operations comply with the organization’s safety and security programs.
• Maintain good attendance, a well‑groomed appearance, and appropriate business dress code, including name badge.
• Ensure staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
• Create reports as requested by the Regional Director.
• Perform other duties as assigned.

Skills

• Strong people leadership, planning, team building, training, and results‑oriented leadership with proven results.
• High energy, data‑driven, strong written and verbal communicator with sense of urgency, follow‑through, and commitment to people.
• Ability to solve production issues, fix problems, and improve production.
• Previous operational and retail leadership in a large, successful retailer with multi‑unit responsibilities.
• Proven ability to create a strong collaborative environment, foster peer relationships, and expand capabilities across all locations.
• Proficient in donated goods production (thrift), continuous process improvement tactics (Kaizen), and TQM/lean concepts.
• Maintain expense control.
• Good interpersonal skills and ability to communicate with all business levels.
• Ability to multi‑task, remain flexible, and adapt to change.
• Experience in Thrift Retail preferred but not required.

Critical Performance Factors (CPIs)

• Year‑over‑year store revenue growth per budget/forecast.
• Manage labor, productivity, and profitability to deliver consistent monthly, quarterly, and annual goals.
• Identify, train, and develop management successors to build bench strength for growth and expansion.
• Create a culture of accountability.
• Establish and execute processing SOPs and retail merchandising standards.
• Ensure recruiting, hiring, and onboarding processes reduce turnover.

Qualifications / Competencies

• Experience in strategic planning, budget development, and execution of new processes, using continuous improvement/Kaizen tactics within a production/thrift environment.
• Demonstrated analytical and tactical execution in high‑volume retail stores.
• Skilled in conducting phone and face‑to‑face interviews.
• Ability to instruct and train management in all retail sales and production activities.
• Knowledge of inventory control methods.
• Ability to work independently with minimal supervision.

Education and Experience

• High School education or equivalent required. Bachelor’s degree in a related field preferred.
• Minimum five (5) years retail production, three (3) years management, and three (3) years training.
• Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply basic algebra and geometry concepts.

Computer Skills

Intermediate knowledge of MS Word, Excel, Outlook, PowerPoint, Teams, and Zoom.

Supervisory Responsibilities

Supervision of subordinate supervisors.

Purchasing Authority

Up to $1,000 for Managers/Coordinators.

Special Conditions of Employment

Physical and environmental requirements include regularly lifting or moving up to 40 pounds and occasionally up to 100 pounds with assistance, standing and walking for long periods, stooping, bending, kneeling, pushing, and pulling, and sufficient mobility to turn side to side. The noise level is normally moderate.

Language Ability

Level 5: Read, analyze, and interpret business documents, financial reports, and legal documents; write speeches and articles; present information to groups.

Reasoning Ability

Level 5: Define problems, collect data, establish facts, draw conclusions, and interpret technical instructions.

License and Certifications

Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.