Area Operations Director

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Goodwill Industries of the Southern Piedmont seeks a seasoned Store Operations Director to lead multiple retail locations, drive net income, and align stores with organizational values.

You will supervise Store Managers, manage budgets and payroll, control expenses, and mentor staff while collaborating with Loss Prevention, Visual Merchandising, and Goodwill University to maintain high standards of service and performance.

Qualifications

• Bachelor's degree in Business Administration or related field and seven years' retail sales management experience.
• Valid Driver's License (Class C), car insurance and reliable automobile.

Responsibilities

• Monitors district performance through sales, expenses, production, inventory, and staffing.
• Advises managers on action plans to meet operational and financial goals.
• Develops annual budgets, objectives, and work plans with leadership.
• Recruits and develops high‑performing teams; builds succession plans.
• Implements SOPs to maintain customer service, safety, and security standards.
• Collaborates with Visual Merchandising and Loss Prevention to protect assets.
• Provides training coordination with Goodwill University to keep staff current.

Skills

Leadership

Budgeting

Staff development

Sales management

Loss prevention

Education

Bachelor's degree in Business Administration or related field

Seven years retail management experience

Job description

Description

This role offers the opportunity to earn quarterly incentive pay for leading strong performance across assigned stores and helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to $4,000 per quarter based on results.

Directs oral, written, and physical activities for assigned retail stores to ensure alignment with organizational cultural values and that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of team members.

Description

This role offers the opportunity to earn quarterly incentive pay for leading strong performance across assigned stores and helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to $4,000 per quarter based on results.

Directs oral, written, and physical activities for assigned retail stores to ensure alignment with organizational cultural values and that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of team members.

Monitors, assesses, and evaluates district performance through sales, expenses, production, inventory levels, and staffing.

Provides advice and counsel to managers on appropriate action plans and activities to meet operational and financial goals.

Works in conjunction with the Director, Store Operations to develop and implement annual budgets, objectives, and work plans.

Works cross-divisionally to ensure communication between all departments is clear and supports operational and organizational objectives.

Recruits and builds high performing teams and develops succession plans designed to achieve business needs and support organizational culture.

Implements strategies, policies, and standard operating procedures to maintain consistent and high levels of customer service, processing, safety, and security practices.

Works in conjunction with the Visual Merchandising team to ensure all visual standards are maintained throughout the district.

Coordinates orientation, training, and coaching with management staff in coordination with Goodwill University to ensure workforce is properly trained and is current in required courses.

Partners with Loss Prevention Services to research and resolve any suspected or known theft or procedure violations in retail stores and donation centers.

Analyzes market potential in current locations and new areas within our territory and makes recommendations through a proposal format.

Supervisory Responsibilities

Directly supervises assigned Store Managers. Responsible for the overall direction, coordination, and evaluation of these retail stores. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; coaching team members; addressing complaints and resolving problems; and budget development and management.

Requirements

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university in Business Administration or related field and seven years' experience in increasingly responsible retail sales management; or the equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly (more than 2/3 of the day) required to sit. The employee frequently (1/3 to 2/3 of the day) is required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally (less than 1/3 of the day) required to walk. Specific vision abilities required by this job include close vision. Regular local travel required.