District Manager

Chesapeake Utilities Corp.; Wilmington (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Career growth opportunities

Comprehensive benefits package

Paid time off & holidays

Wellness programs

Job summary

Chesapeake Utilities Corporation in Wilmington, NC, is seeking a District Manager to oversee Sharp retail branch operations. You will supervise staff, develop teams, train the district operations team, and manage margins and expenses in the district while ensuring safe propane delivery to customers and communities.

You will regularly review performance metrics, adjust pricing with regional guidance, and drive customer growth and retention through field visits and proactive communication.

Qualifications

• Three (3) years of related experience managing budgets, operations, and customers.
• Three (3) years of experience managing a team.

Responsibilities

• Reports district financial and operational performance weekly or as required by regional management.
• Reviews and adjusts retail pricing in coordination with regional management.
• Uses key metrics to manage business, including delivery exceptions, AR, and delivery holds.
• Manages district expenses, including staff allocation, overtime, and other costs.
• Performs customer calls and field visits for district growth and retention.
• Inspects fleet and bulk facilities for compliance and maintenance.
• Ensures safe operations per established processes and procedures.
• Performs quarterly job shadow with operations staff for compliance and coaching.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Education

High school diploma

Tools

Microsoft Office

Job description

District Manager

Wilmington, NC

Your role in our success will be:

The District Manager is responsible for overseeing all aspects of Sharp retail branch operations, including supervision of team, staff development and training of the retail propane district operations and margin management and control of expenses of the assigned district. The role leads district operations within an assigned service area to safely deliver propane for our customers and the communities that we serve. The role is required to regularly and customarily exercise discretion in managing the overall operation of the district within the assigned service area.

What you'll be working on:

• Reports district financial and operational performance weekly or as required by regional management.
• Reviews and adjusts retail pricing in coordination with regional management.
• Uses key metrics provided by operational reporting to manage business, including delivery exceptions, customer AR, and delivery holds.
• Manages district expenses, including staff allocation, overtime, controllable delivery expenses, and other costs.
• Performs customer calls and field visits for the purposes of both district customer growth and customer retention.
• Inspects fleet and bulk facilities to make sure they are compliant, clean, and well-maintained.
• Ensures all operations are conducted in a safe manner using established processes and procedures.
• Performs quarterly job shadow with operations staff for operational compliance and coaching/development purposes.
• Ensures compliance with all company, industry and governmental regulations. Proactively engage in accident prevention, training, and compliance.
• Selects, trains, coaches and develops district employees. Creates and upholds a work environment consistent with Chesapeake Mission, Vision, Values, and Imperatives that encourages employee morale.
• Collaborates with cross-functional teams, including operations, marketing, human resources, and finance, to achieve business objectives.

Who you are:

Education

High school diploma required

Work Experience

Three (3) years of related experience managing budgets, operations, and customers. - AND - Three (3) years of experience managing a team

Drivers' license (type)

Class C Driver's license

Knowledge

Working knowledge of Microsoft programs (Excel, Word, Outlook), P&L and financial acumen

Skills

Strong verbal and written communication skills

Strong organizational skills

Strong leadership, supervisory and conflict resolution skills

Abilities

Ability to speak, act professionally before groups of customers or employees of the organization

Ability to liaise with internal and external customers in an effective manner

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What's in it for you? Joining the CUC team will get you:

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.