Propane Service Manager

Chesapeake Utilities Corporation; Newark (DE); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

401k

Medical, dental and life insurance

Paid time off

Job summary

Chesapeake Utilities Corporation is seeking a Service Manager to lead safe installation, maintenance, and repair of propane systems at customer locations in Newark, DE. You will manage field technicians, ensure compliance with safety codes, and develop estimates while maintaining strong customer communications.

Requirements include a High School diploma, 5 years in propane/related fields, CDL B HazMat or rapid acquisition, CETP certifications, and knowledge of NFPA codes.

Qualifications

• High School diploma or equivalent is required.
• Five years’ experience in propane or related business (HVAC, plumbing, piping, or fuels).
• CDL Class B HazMat or ability to acquire within 6 months of hire or transfer.
• CETP certification: 1.0, 2.2, 3.1-3.5, 4.1-4.2 within 12 months of hire or transfer.
• NFPA 58, NFPA 54, and state/local building codes knowledge.
• Excellent customer contact, supervisory, organizational, and communication skills.

Responsibilities

• Trains field technicians to repair, install, and maintain propane systems.
• Coordinates service work in the field and monitors work orders.
• Manages parts and appliance inventories; orders equipment just-in-time.
• Communicates with customers regarding service concerns and invoicing.
• Reviews payroll items for direct reports and evaluates work orders for accuracy.

Skills

Supervisory skills

Customer communication

Organizational skills

Propane systems knowledge

Education

High School diploma or equivalent

Job description

Your role in our success will be:

The Service Manager manages the safe installation, maintenance, and repair of propane systems in Sharp customer locations in their service area, to include: tank installation, repair and maintenance, appliance installation, compliance work around these installations, and development of estimates for customer work. The role ensures that the team complies with all relevant national and local safety codes and is responsible for customer-centric communications in keeping with Sharp’s expectations.

Newark, DE

Your role in our success will be:

The Service Manager manages the safe installation, maintenance, and repair of propane systems in Sharp customer locations in their service area, to include: tank installation, repair and maintenance, appliance installation, compliance work around these installations, and development of estimates for customer work. The role ensures that the team complies with all relevant national and local safety codes and is responsible for customer-centric communications in keeping with Sharp’s expectations.

What you'll be working on:

• Trains field technicians to be proficient in repairing, installing, and maintaining propane systems
• Ensures service technicians have the necessary credentials for the performance of their assigned tasks.
• Coordinates service work in the field by assigning and monitoring work orders, providing technical support and ensuring all safety protocols are being followed.
• Manages parts and appliance inventories. Orders equipment and supplies on a just-in-time basis to ensure efficient use of working capital.
• Communicates with and responds to customers regarding their service concerns, scheduling of service, quality of work, and invoicing process.
• Reviews and approves payroll items for direct reports.
• Evaluates open and completed work orders to asses accuracy and efficiency.
• Inspects completed jobs to ensure code compliance and quality of work.
• Sets expectations and reviews performance of direct reports.
• Develops and manages relationships with third party contractors.

Who you are:

• High School diploma or equivalent
• Five (5) years’ experience in propane or other related business (may include but not limited to HVAC, plumbing, piping, or other fuels)
• Demonstrated experience installing, repairing, and maintaining propane systems and appliances.
• CDL Class B HAZMAT (or acquire such license within 6 months of hire or transfer)
• Certified Employee Training Program (CETP), certification as follows: 1.0, 2.2, 3.1-3.5, 4.1-4.2 (within 12 months of hire or transfer)
• NFPA 58, NFPA 54, state and local building codes
• Excellent customer contact, supervisory, organizational, and communication skills.
• Technical expertise with regard to propane appliance and equipment installation
• Ability to work as part of a team with a proven track record of success.

What Makes Us Great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What’s in it for you? Joining the CUC team will get you:

• Competitive base salary based on successful candidate’s background as it relates to the job requirements as well as internal equity considerations
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]