Customer Service Rep I Propane

CUC Corporate Brand; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Chesapeake Utilities Corporation in Florida is seeking a customer service/office clerk to support propane operations. You will assist customers in the office, handle payments, and prepare reports and deposits.

The role requires detail orientation, PC skills, and good communication. Training opportunities and a cooperative team environment are offered, with potential for growth within the utility division.

Qualifications

• High school diploma or equivalent.
• PC experience mandatory.
• Strong customer service and public relations skills.
• Experience with basic office equipment and MS Office.

Responsibilities

• Assist propane customers in office.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operations.
• Maintain customer and vendor files and store batches and reports.
• Review figures to ensure proper charges and accurate billing.

Skills

Customer service

PC experience

MS Word/Excel

Public relations

Education

High school diploma or equivalent

Tools

Lotus 1-2-3

Excel

WordPerfect

MS Word

Job description

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you’ll be working on…

• Assist propane customers in office.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager or Customer Service Manager.
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments that are received through the mail and cash drawers.
• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation and delivery personnel.
• Enter changes on customer's accounts
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Attend training seminars.
• Order office and computer supplies.
• Maintains good customer relations.
• Interprets, monitors and implements company policies, as they pertain to customer service.
• Involvement with Public Assistance Programs.
• Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
• Maintains and processes deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.

Who you are...

• You possess PC experience
• High school graduate or equivalent.
• Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of at PC programs (Lotus 123 or Excel, Microsoft Word or Word Perfect.)
• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good telephone communication skills.
• Ability to calculate figures and amounts such as discounts, interest,percentages.

What’s in it for you…

• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Qualifications

Skills

Required

Customer Service Intermediate

Intermediate Word Intermediate

Intermediate Excel Intermediate

Experience

Required

PC experience mandatory, Excellent customer contact skills, Strong organizational skills. Detail oriented and experience in computer processing with a working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of PC programs such as MS Word/Excel.

Licenses & Certifications

Preferred

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.