District Manager
Starbucks PR - San Juan
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Job summary
Starbucks PR - San Juan is seeking a District Manager to lead multiple stores within an assigned district, driving operational excellence and strategic execution. You will staff, coach, and develop store managers while guiding district performance and customer satisfaction.
The role emphasizes integrity, people development, and adherence to Starbucks guiding principles. The position requires strong leadership, planning, and communication skills to manage district operations, safety, and
Qualifications
- Experience leading multi-store teams and achieving district goals.
- Ability to analyze business indicators and drive results.
- Strong coaching, coaching and performance management skills.
- Understanding of wage and hour laws for partners.
Responsibilities
- Set goals for the district and model teamwork.
- Develop store managers to grow talent and performance.
- Lead a team to deliver legendary customer and partner experiences.
- Ensure compliance with company values and policies.
Skills
Education
Job description
ThisjobcontributestoStarbuckssuccessbyleadingateamofstoremanagerswithinanassigneddistricttoachievebusiness results while creating and maintaining the Starbucks Experience for our customers and partners. Thedistrict manager is required to regularly and customarily exercise discretion in managing the overall operation of thestores within the assigned district. The majority of time is spent staffing, coaching, developing and managing theperformance of store managers, understanding local customer needs, ensuring district-wide customer satisfactionandproductquality,analyzingkeybusinessindicatorsandtrends,managingthedistrict'sfinancialperformance,andmanagingsafetyandsecuritywithinthedistrict.Theincumbentisresponsiblefor modelingandactingin accordancewithStarbucksguidingprinciples.
Responsibilitiesandessentialjobfunctionsincludebutarenotlimitedtothefollowing:
Leadership-Settinggoalsfortheworkgroup,developingorganizationalcapability,andmodelinghowweworktogether:
- Attractsandselectsmanagementtalentfor thedistrictandregionas awhole.Coachesanddevelopsstoremanagerteamtoattractandselecthighqualitytalentfortheirstores.
- Buildsstoremanagercapabilitytocoach,developandmanagetheperformanceoftheirdirectreports.
- Leadsateamofstoremanagerstodeliverlegendarycustomerandpartnerexperiences.Spendsmajorityoftimeinstores observing store environments and operational effectiveness, coaching and developing store managers toachievebusinessgoals.
- Managesthroughunusualeventstokeepdistrictoperatingto standard.
- Manageswithintegrity,honestyandknowledgethatpromotetheculture,valuesandmissionof Starbucks.
- Setsclearexpectations,delegatesandcommunicateskeyresponsibilitiesandpracticestostoremanagerstoensuresmoothflowofoperationswithinthedistrict.
PlanningandExecution-Developingstrategicandoperationalplansfortheworkgroup,managingexecution,andmeasuringresults:
- Creates district implementation plans based on trend analysis and local market knowledge to ensure effectiveexecutionofregionalandcompanyinitiativesthatachievebothoperationalexcellenceandbusinessresults.Followsupconsistentlywithteamofstoremanagerstoensureaccountabilitytoplans.
- Monitorsandmanagesdistrict-widemanagementstaffinglevels.Ensuresstoremanagertalentacquisitionanddevelopmentinordertoachieveandmaintaindistrictoperationalrequirements.
- Utilizesexistingtoolstoidentifyandprioritizecommunicationsandfilterscommunicationstostoremanagerswithinthe district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store anddistrictlevel.
BusinessRequirements-Providingfunctionalexpertiseandexecutingfunctionalresponsibilities:
- Accessesexternalresourcestosupportdistrict-wideoperationsandtoexecutedistrictandregionalinitiativessuchasPartnerResources,Marketing,Partner&AssetProtection,Finance,RealEstate,andStoreDevelopment.
- Buildsstoremanagercapabilitytoanalyzestorelevelbusinesstrendsandresults.
- Ensuresadherencetoapplicablewageandhourlawsfornonexemptpartnersandminors.
- Proactivelyidentifiesproblems,embracesproblemsaschallengestosolveandcoachesstoremanagerstodothesame.
- Responsibletoprovidefeedbackon a regularbasisto supportservicesfunctionstoensurethemostsuccessfulbusinesspartnership.
- Solicitscustomerfeedbackandproactivelyresearcheslocalmarketstounderstandcustomerandcommunityneeds.
- Utilizesmanagementinformationtoolsandanalyzesfinancialreportstoidentifyandaddresstrendsandissuesindistrictperformance.
PartnerDevelopment&TeamBuilding-Providingpartnerswithcoaching,feedback,anddevelopmentalopportunitiesandbuildingeffectiveteams:
- Develops and maintainspositive relationships with partners in the district by understanding and addressingindividual motivation,culturalnuances,needsandconcerns.Challengesandmotivatespartnerstoachievebusinessresults.
- Ensuresstore managersadhereto legalandoperationalcompliancerequirements.Regularlychecksinto ensurehourlypartnershavebeentrainedbymanagementtoadheretolegalandoperationalcompliancerequirements.
- Manages district's store managers by regularly conducting performance assessments, providing feedback, andsettingchallenginggoals to improvepartnerperformance.Managesongoingpartnerperformanceusingperformancemanagementtoolstosupportorganizationalobjectives.
- Recognizesandreinforcesindividualandteamaccomplishmentsbyusingexistingorganizationalmethods.
- Utilizesanddemonstrateseffectivemanagementprinciplesandpracticestocreateandmaintaina successfulteamofstoremanagers,resultinginanenvironmentwherepartnersarevaluedandrespected.
- Progressivelyresponsibleretailexperience5 years
- Experienceanalyzingfinancialreports
- Experiencein acomplex,fast-pacedenvironment
- Experienceinamulti-unitenvironment
{Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective,non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examplesinclude minimum educational requirement or specific degrees, certifications, minimum number of years ofexperience in a similar role with similar scope or level of responsibility, experience with core technology tools orplatforms such as Microsoft Office, equivalent military experience, etc.A process guide for determining BasicQualificationsisavailableintheGuidesandResourcesFAQsfolderontheJobDescriptionSharePointsite. }
- Abilitytomanagetheoveralloperationsofmultiplestoresindependently
- Knowledgeof retailorrestaurantindustryoperations
- Organizationandplanningskills
- Strongoperationalskillsinacustomer-serviceenvironment
- Supervisoryskills
- Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting
- Abilitytobuildrelationships
- Abilitytohandleconfidentialandsensitiveinformation
- Workingknowledgeofbusinessprocessesandsystemdevelopment
- DirectReports 8-12
- Collegedegreeinbusinessora closelyrelatedfieldmaysubstitutefora portionoftherequiredexperience
- HighschoolorGED
- Establishesandcommunicatesacompellingandinspiredvision,createscompetitivewinningstrategiesandplans,ensuresdepartmentstrategiesarealignedwithcompanystrategies
- Willingtotakeamanagedrisktodrivethebusinessforward
- Developsapositive,respectful,productiveand professionalwork environment
- Establishespositiveconnectionswithotherssoastofacilitatetheattainmentofbusinessresults
- Continuouslydevelopsthecompetenciesof bothselfandothers
- Understandsandeffectivelyleveragestheorganizationtoaccomplishbusinessandunitgoals
- Consistentlyexceedsgoals,dedicatedto exceedingthe expectationof internalandexternalcustomers
- Deliverslegendaryservicethatmeetsand exceedsallcustomers'expectations
- AdherestoStarbucksvalues,beliefsandprinciplesduringgoodandbadtimes
- Remainscalm,maintainsperspectiveandrespondsinaprofessionalmannerwhenfacedwithtoughsituations
- Takespersonalresponsibilityforthecontinuouslearningofnewknowledge,skillsandexperiences
- Abletosuccessfullyfunctionduringtimesofuncertaintyandchangingpriorities
- Makestimelyandqualitydecisionsbasedon amixtureofanalysis,wisdom,experienceandjudgment
- Buildseffectiverelationshipswithallpeople;up,downandsideways,insideandoutsideofStarbucks
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