District Manager

Sally Beauty Holdings, LLC; Birmingham (AL); On-site; USD 80,000 - 110,000; Full time

Job summary

Sally Beauty Holdings, LLC in Birmingham is seeking a District Manager - Cosmoprof to lead store operations, sales and customer experience across the region. You will drive brand standards, support recruitment and development, and ensure safety and loss prevention while optimizing store performance.

Role requires extensive multi-unit retail leadership, strategic planning and strong collaboration with partners to execute corporate initiatives and omni-channel plans.

Qualifications

• High School Diploma or equivalent required.
• 5+ years’ experience in business, management and/or merchandising.
• Requires specialty retail or trade knowledge, problem solving and driving associate engagement.
• Multi-Unit or Big Box Retail Management experience preferred.
• Thorough knowledge in selection of top candidates, sourcing and education.
• Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores.

Responsibilities

• 30% Brand: Lead to deliver exceptional customer experience, maximize sales/KPIs and drive loyalty; ensure brand standards (merchandising, POGs, marketing, back rooms).
• 30% People: Recruit, train, motivate, discipline; develop talent pools; assess Store Managers; engage direct reports on strengths/opportunities; build relations with partners.
• 20% Safety/Loss Prevention: Ensure safe store environment; follow policies; protect assets; monitor shrink and banking; ensure HazMat training compliance.
• 20% Operations: Drive company processes; manage payroll and controllable expenses; support omni-channel fulfillment; handle real estate feedback, relocations, new stores, closings; partner with Operations Business Partner.

Skills

Retail management

Leadership

Recruitment

People development

Merchandising

Budgeting

Sales analytics

Education

High School Diploma

College degree preferred

Job description

Job Title:

District Manager - Cosmoprof

Essential Function

The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They are also responsible to ensure all company processes and practices are adhered to. They are the linchpin of the field organization between strategy and execution. Strong working relationship with all Business Partners. Maintains a strong level of business literacy about the region and SBH financial position, its midrange plans, its culture and its competition.

Primary Duties:

30% Brand: Provides leadership to deliver an exceptional customer experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and a channel agnostic approach to exceed expectations. Understands the competitive landscape by observing and studying the competition to learn about current initiatives/strategies shares insights with relevant business partners and supervisor. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, etc.

30% People: Develops and maintains recruitment, training, motivation and discipline programs to drive results and builds and maintains a talent pool of future leaders. Active on LinkedIn and all digital networking platforms and social networks, possesses a strong network of external candidates to fill positions when required. Assesses Store Managers to determine talent opportunities and impact on store performance. Consistently engages direct reports regarding their own strengths and opportunities while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Builds strong working relationships with all business partners.

20% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed, including all social distancing practices. Responsible for protecting company assets by ensuring all procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting. Ensures stores are compliant with all HAZMAT training and execution.

20% Operations: Drives the execution of all company processes through training, management, analysis and continuous improvement. Actively manages and leverages payroll and manages other controllable expenses such as supplies, travel, etc. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Responsible for the Real Estate as it relates to site feedback, re-locations, new stores, and store closings. Utilize technology and all company tools to drive results. Sally only- Works in partnership with Operations Business Partner.

Knowledge, Skills and Abilities:

• High School Diploma or equivalent. Prefer College Degree but not required.


• 5+ years’ experience in business, management and/or merchandising experience


• Requires specialty retail or trade knowledge, problem solving and driving associate engagement


• Multi-Unit or Big Box Retail Management experience preferred.


• Thorough knowledge in selection of top candidates, sourcing and education


• Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores


• Ability to plan, organize, lead and control


• Ability to recognize, analyze, and quantify market trends


• Understanding and communicating the competitive landscape to drive local segmentation


• Understanding of assigned store capabilities and growth potentials


• Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, beauty shows, and sales operations meetings.

Competencies:

The below competencies represent the core of what a District Manager must possess.

GROW YOURSELF

COMPETENCY DEFINITION KEY CONCEPTS

Passionate Learner Desire to grow and learn Owns personal development/Self-motivated
Open to and seeks a wide range of inputs/Humble learner/ Shares learning with others
Learning Agility/Learning mindset/Intellectual Curiosity
Innovative/Creative/Strives for continuous improvement
Flexible & Agile Adapter
Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
Takes initiative in ambiguous situations
Deals with change/ Tolerates stressful situations well
Follow-through/Perseverance
Works independently/Prioritizes effectively

GROW THE TEAM AND CULTURE