District Manager

Delight Restaurant Group / Wendy's; Portsmouth (VA); On-site; USD 90,000 - 125,000; Full time

Job summary

Delight Restaurant Group / Wendy's is seeking a District Manager to oversee daily operations across the district, driving sales, profits and guest satisfaction. You will lead staffing, training, and HR compliance while maintaining brand standards and ensuring food safety.

The role requires multi-unit restaurant experience and strong leadership skills. You will manage budgets, analyze P&L, and collaborate with regional leadership to execute local marketing initiatives, staffing plans, and

Qualifications

• Minimum of 5 years restaurant operations experience, multi-unit management preferred.
• High School diploma required; College degree preferred.
• 18 years old or older.
• Ability to learn and apply HR Policies and Procedures.
• Demonstrated supervisory and interviewing experience.
• Knowledge of applicable Federal, State, and Local employment laws.
• Ability to execute training and development practices.

Responsibilities

• Manage daily operations of the District to achieve sales, profits, customer satisfaction and HR objectives.
• Ensure proper staffing levels and diverse management workforce; recruit, recognize and retain restaurant management.
• Provide effective restaurant management training and development using established systems and practices.
• Ensure food safety procedures and sanitation regulations are followed; take corrective action as needed.
• Monitor store performance and coach managers to uphold Delight Every Customer standards.
• Support growth and profitability by managing budgets, costs, and local marketing plans.

Skills

Staffing management

Leadership development

Operational excellence

Guest/customer focus

HR policy knowledge

Education

High School diploma

College degree preferred

Job description

JOB TITLE: District Manager

DEPARTMENT: Operations

SUPERVISOR: Regional VP of Operations

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.

GENERAL JOB DESCRIPTION

Manages daily operations of the District to achieve sales, profits, customer satisfaction and human resource management objectives. Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices. Creates and maintains a “Delight Every Customer.” environment.

MAJOR DUTIES AND RESPONSIBILITES

5 — Star Talent

• Ensures proper staffing levels are achieved. Ensures diversity of management work force. Monitors crew and management labor availability. Maintains ongoing system for recruiting, recognition, and retention of restaurant management. Develops crew and management staffing plans to maintain management stability. Ensures the execution of quality, timely performance feedback, performance management, and performance reviews.
• Develops subordinates to maximize their contributions and future promotion opportunities. Provides proper restaurant management training and development using established systems and practices. Achieves certified training restaurant goals.

“A Cut Above” Customer Experience

• Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective action as appropriate.
• Plans and conducts working restaurant visits with all levels of restaurant management to ensure the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including monitoring food product quality. Monitors to ensure “Delight Every Customer.” standards are met; implements corrective actions, as required.
• Ensures protection of Wendy’s brand and Company assets through District compliance with company policies and procedures. Evaluates store performance at specified intervals using company inspection form; coaches and retrains managers as required.

Growth and Profit

• Maximizes sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs. Responsible for the development of local restaurant marketing plans. Manages assigned restaurant requirements for new product rollouts/procedures.
• Maximizes profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets. Monitors food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhances results.
• Utilizes strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis to ensure profitability.
• Performs other job duties as may be assigned or required.

QUALIFICATIONS FOR THE JOB

Education:

• High School diploma required
• College degree preferred
• 18 years old or older

Experience:

• Minimum of 5 years restaurant operations experience in the restaurant industry, multi-unit restaurant management experience preferred; or equivalent of education and experience.

Other:

• Ability to learn and &…
• Ability to learn and apply HR Policies and Procedures.
• P&L analysis and corrective measures.
• Demonstrated experience in Supervisory practices.
• Demonstrated experience Interviewing and identifying High Performing candidates.
• Knowledge of applicable Federal, State, and Local employment laws.
• Ability to execute training and development practices.
• Demonstrated strong PC skills.
• Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
• Food Safety Certification.

KEY COMPETENCIES

• Customer Orientation
• Performance Management
• Organizing and Planning
• Results Orientation
• Problem Solving/Decision Making
• Financial Analysis
• Constructive Conflict
• Change Mastery
• Communications Process
• Discipline Execution
• Talent Management