General Manager

Delight Restaurant Group; Chesapeake (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Delight Restaurant Group in Chesapeake, MO seeks a General Manager to lead restaurant operations, execute company policies, and create a 'Delight Every Customer' environment.

You will train and develop managers and crew, manage staffing and HR programs, monitor food safety, and drive sales and profitability while upholding brand standards.

The role requires at least 3 years of supervisory experience, a high school diploma, and Serve Safe knowledge; occasional scheduling flexibility is expected.

Qualifications

• Education: High School Diploma or GED required.
• Minimum of 3 years line experience in a restaurant.
• Ability to learn and apply company HR policies and procedures.
• Knowledge of Federal, State, Local employment laws.

Responsibilities

• Manages operations and staff according to company policies and guidelines.
• Leads training and development to maximize performance and promotions.
• Executes HR programs to ensure staffing and retention.
• Monitors food safety procedures and health/sanitation regulations.
• Drives sales growth and profit through effective cost control.

Skills

Leadership

Staff development

Training & development

Education

High School Diploma or GED

Tools

Serve Safe Certification

Job description

JOB TITLE: General Manager

DEPARTMENT: Operations

SUPERVISOR: District Manager

GENERAL JOB DESCRIPTION

Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a \"Delight Every Customer.\" environment.

MAJOR DUTIES AND RESPONSIBILITES

5 – Star Talent

• Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.


• Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.


• Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities.


• Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate.


• Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required


• Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.

Growth and Profit

• Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures.


• Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.


• Performs other job related duties as assigned or required.

QUALIFICATIONS FOR THE JOB

Education:

• High School Diploma or GED required


• 18 years old or older

Experience:

• Minimum of 3 years line

Other:

• Ability to learn and apply the standard operating procedures of the Company.


• Ability to learn and apply HR Policies and Procedures.


• P&L analysis and corrective measures.


• Demonstrated experience in Supervisory practices.


• Demonstrated experience Interviewing and identifying High Performing candidates.


• Knowledge of applicable Federal, State, and Local employment laws.


• Ability to execute training and development practices.


• Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.


• Able to achieve Serve Safe Certification.


• Must be able to come to work promptly and regularly.


• Must be able to take direction and work well with others.


• Must be able to react to change productively and handle other tasks as assigned.

KEY COMPETENCIES

• Customer Orientation


• Organizing and Planning


• Results Orientation


• Problem Solving/Decision Making


• Financial AnalysisConstructive Conflict