District Manager

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Goodwill of Central and Northern Arizona is seeking a seasoned Retail District Manager to oversee multiple store locations, guiding daily operations, financial performance, and team development.

You will partner with store managers, drive customer service excellence, inventory control, and compliance while leading strategic initiatives. The role requires 5+ years in retail management and a proven track record across a multi-store environment.

Qualifications

• 3+ years of retail management across multiple stores.
• Experience in budgeting and financial tracking.
• Experience with inventory control and POS systems.

Responsibilities

• Oversee daily operations for multiple store locations and ensure store performance.
• Lead and develop store teams to achieve goals and strong customer service.
• Drive financial results, budgets, and operational efficiency across districts.
• Ensure policy compliance, safety, and quality standards across locations.

Skills

Retail Management

Team Leadership

Financial Stewardship

Strategic Planning

Tools

Microsoft Office Suite

Retail POS System

Job description

Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership of line management.

Essential Duties and Responsibilities:

1. Financial - Sustains growth through financial stewardship & fiscal responsibility.

• Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
• Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
• Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.
• Works with the Regional District Director to generate ideas about future retail activities to ensure a cutting edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.
• Partners with Retail Leadership to facilitate the annual budget process.

2. Customer & Community - Collaborates with customers to understand and deliver customer's needs & expectations.

• Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.
• Ensures store locations deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.

3. Operational Excellence - Implements strategies to maximize resources and infrastructure.

• Ensures that store leadership is well-trained and fulfill their duties and responsibilities.
• Coordinates efforts among locations to allocate donations, team members, and leadership to maximize area performance.
• Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
• Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.

4. Team Goodwill - Promotes a culture that embraces growth & development to meet the needs of our team.

• Leads the district in building a strong sales management culture; spends time coaching store leadership, identifying skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
• Ensures that store leadership effectively manages performance of team members.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Coordinates efforts with various Goodwill divisions, as needed.

Performs other related duties, as assigned.

I. Leading Your People:

• Acquires and Retains Top Talent - Creates and motivates the highest quality workforce to ensure GCNA becomes a best-in-class organization.
• Fosters a Foundation of Trust - Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships - Develops strategic partnerships inside and outside the organization to support the GCNA vision and brand.

II. Leading Performance:

• Manages Performance and Results - Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions - Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations - Establishes an attitude and commitment to "wow" the customer.

III. Leading the Business:

• Applies Business and Financial Reasoning - Understands how the team's performance and financials contribute to the success of the GCNA Mission.
• Acts Strategically - Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation - Establishes an environment that anticipates and embraces change.

Minimum Qualifications (Education, Experience, Skills):

• 3 years' work experience in Retail Management within a multiple store organization and Retail Buying, preferably thrift, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Must have experience in development and growth of a retail store chain.
• 3 years' of experience with Retail Inventory POS Computer System preferred.
• 5 years' of supervisory experience as well as developing and managing business operations preferred.
• Proficient in Microsoft Office Suite.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.