FTR Senior Retail Manager

Goodwill of Silicon Valley; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Goodwill of Silicon Valley seeks an experienced retail store leader to oversee daily operations, drive sales, manage budgets, and coach employees. You will maintain high customer service standards while ensuring safety and compliance across the store.

Responsibilities include leading staff, conducting meetings, ensuring accurate cash handling, and achieving production goals. A background in retail management and strong communication are essential in a busy store environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3–5 years of retail management experience.
• Proficient in English.
• Experience managing budgets and staff scheduling.

Responsibilities

• Provide high profile leadership and direction by maintaining positive customer service and employee morale.
• Accountable for all aspects of store operations.
• Conduct weekly meetings and daily huddles.
• Ensure safety and security is maintained; report hazards.
• Meet store budgeted goals and audits; drive profitability.
• Monitor production flow and ensure pricing staff are trained; floor flow is timely.
• Manage store management and leadership staff and conduct performance reviews.
• Follow and enforce company SOPs and policies.
• Oversee cash handling, deposits, and inventory control.
• Train employees on company policies and procedures.
• Oversee training of community service clients assigned to the store.
• Perform other duties as assigned by management.

Skills

Leadership

Staff coaching

Budget management

Customer service

Safety compliance

Operations management

Communication

Team building

Education

High school diploma

Tools

Cash register

Office computer

Ten-key

Telephone

Printer

Fax machine

Job description

:

Major Responsibilities:

• Provide high profile leadership and direction by maintaining positive customer service and employee morale

• Accountable for all aspects of store operations

• Conduct weekly meetings and daily huddles

• Ensure that safety and security is maintained, reporting all problems/hazards immediately

• Meet store budgeted goals, bottom line profits, and meet minimum requirements in all audits and shopper reports.

• Reach daily, weekly, monthly production goals, both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.

• Manage store management and leadership staff, as well as all employees in the absences of additional management staff, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments

• Follow the LOD checklist and conduct daily audits per the checklist.

• Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met.

• Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses

• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping

• Ensure that all paperwork and reports are completed accurately and in a timely fashion

• Oversee training of community service clients assigned to the store

• Follow and enforce all company policies and procedures

• Perform other duties as assigned by District Manager and the VP of Retail

Job Specifications:

Proficient in the English language

Education/License Required:

High School Diploma or equivalent is required

Experience/Knowledge Required:

Minimum 3-5 years of retail management experience

Equipment Used:

• Ten-key or calculator, telephone, office computer, printer, fax machine, cash register

• Other equipment used: pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart

Aptitudes/skills/temperament:

• Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public

• Ability to accept responsibility for direction, planning and control of the store operations

• Ability to make judgments and decisions and communicate these clearly based on established policies

• Ability to work well with others and maintain positive employee morale

• Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure

• Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately

• Ability to learn and accurately perform opening/closing procedures, including cash register operation

• Ability to discriminate between color/design/arrangement as they relate to displays and merchandising

• Ability to coordinate hand-eye-foot movements to safely move around fixtures and merchandise

• Ability to move hands and fingers quickly to count money/change and operate cash register

Emotional effort:

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment

Job Setting:

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.

Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform.. Noise and vibrations are not significant; however, radios and televisions may be turned on

Physical demands:

• Role requires some travel between sites/stores

• Fast work pace with constant standing and walking

• Light physical work demands lifting 30 lbs maximum, with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker(s). Safety handling procedures must be followed.

• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Management Acumen:

• Management Style - Belief in empowering employees through the use of coaching and positive motivational techniques

• Organizational Skills - Results orientated, can meet high standards, goals and objectives

• Accountability Style - Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback

• Collaborative - Sees value in working and forging effective relationships with others

• Teamwork - Willing to work as part of a team, enjoys sharing credit with colleagues

• Problem Solver - Ability to simplify complicated issues and develop traditional and nontraditional solutions

• Integrity - posses the highest ethical standards, trustworthy and transparent

• Interpersonal Savvy - ability to relate and build constructive relationships with employees, customers, clients, and board members

• Composure - ability to remain calm and collected under pressure

• Communication - strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members

• Energetic - Enthusiastic with a strong personal work ethic

Please Note: Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.