District Manager

Public Storage; Boston (MA); On-site; USD 100,000 - 116,000; Full time

Benefits offered by this job

401(k) with employer match

Comprehensive healthcare programs

Paid time off

Extensive training and coaching

Bonus potential

Job summary

A leading self-storage company is seeking a District Manager in Boston, MA, with a strong background in operational leadership and team development. The ideal candidate will drive business growth while ensuring remarkable customer experiences. Responsibilities include recruiting and managing a dedicated team, overseeing operational standards, and leveraging analytics to develop strategies. Competitive compensation includes a potential bonus and comprehensive health benefits, aligning with the company's commitment to internal growth and development.

Qualifications

• Demonstrated leadership in building high-performing teams.
• Ability to manage operational audits and payroll budgets.
• Proficient in communication and time-management.

Responsibilities

• Recruit and retain a dedicated team of employees.
• Drive business using analytics and implement strategies.
• Manage physical assets and ensure safety compliance.

Skills

Leadership

Customer service

Communication

Time management

Sales proficiency

Education

Bachelor's Degree preferred

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

District Manager

Annual Compensation Pay Range: $100,000 - $116,000

Promotion & Equity: We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in the company annual stock program!

Company: We are Public Storage, established in 1972; today we have thousands of locations nationwide and are recognized as the leader in the self‑storage industry.

As a District Manager, you are passionate about operational excellence, providing remarkable customer experiences and driving sales. You take pride in developing and leading an effective team, motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi‑unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for!

Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team

• Recruit, motivate and retain a dedicated team of customer‑facing employees.
• Drive your team with effective communication and provide coaching on customer service and sales strategies.

Brand Ambassador & Operational Excellence

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service

• Provide a welcoming and well‑maintained environment to customers through your team, effective facility maintenance and vendor management.
• Address customer inquiries and concerns promptly in a professional manner.

Grow and Maintain a Robust Business

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and teammates.

Benefits

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance‑based bonus.
  • Participation in company stock program that includes dividends paid quarterly.
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.
• Monday thru Friday work schedule.

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high‑performing teams of non‑exempt employees in a retail, service, hospitality or related industry.
• Proven track record of top‑tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time‑management skills.
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 5 work Saturday’s per year required during peak season.

Additional Information

• All information will be kept confidential according to EEO guidelines.
• The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management

Industries

Software Development and IT Services and IT Consulting

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