District Leader, PNW

Crate & Barrel; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Crate and Barrel is seeking a District Leader who inspires and empowers store teams to drive top-line revenue growth while keeping the customer at the center. This role oversees brand standards, delivers exceptional service, and acts as a bridge between corporate and stores, translating vision into district-wide action and profitability.

You will coach leaders, develop talent, and partner with regional leaders to execute strategic initiatives across stores, with significant travel as you lead

Qualifications

• 5+ years of retail leadership experience including at least 2 years multi-unit experience
• Experience with $50 million+ volume strongly preferred

Responsibilities

• Inspires and empowers store teams to drive top-line revenue growth
• Ensures consistent brand standards and delivers best-in-class service
• Coaches and holds associates accountable to achieve peak performance
• Develops talent and designs recruiting strategies for leadership bench
• Builds trust with store leadership and partners with Regional Director on strategy and execution
• Delivers insights on district performance and drives profitability through process improvements
• Manages performance, coaching, and accountability across multiple stores

Job description

The District Leader inspires and empowers store teams to drive top-line revenue growth while keeping the customer at the center of everything. They ensure consistent brand standards, deliver best-in-class service, and foster a fun, engaging experience for both customers and team members. Acting as a vital link between corporate and stores, the District Leader interprets company vision, effectively communicates key messages across the district, and leads the execution of brand and business initiatives. By closely monitoring district trends and financial performance, the District Leader provides strategic insights and feedback to corporate, helping to refine processes and enhance profitability. They coach and hold associates accountable to achieve peak performance, develop talent for future leadership roles, and design recruiting strategies to maintain a strong pipeline of both internal and external candidates.

• This is a people leader role
• This position can be based out of: Oregon, West Coast-Washington, or Colorado

A day in the life as a District Leader

• Inspire teams to increase sales year over year by ensuring a selling culture, leading and executing a selling focused organization and sales performance incentives
• Leverage business acumen, reporting and store visits to assess districts of opportunity, prioritize and determine root causes
• Support your teams to problem solve and build solution-based action plans
• Bring leadership decisions to life, supporting efforts and initiatives across all business channels
• Demonstrate curiosity by understanding feedback from various business channels and customers in order to deliver exceptional customer service
• Maintain awareness and strong understanding of the associate talent and expertise in the district in order to leverage skills, training, and mentorship across stores
• Set a high bar for exceptional performance and lead performance management standards to ensure strong associates are recognized and that issues are identified, coached and challenged
• Be present in stores. Build trust, be approachable and maintain an open door so that associates feel comfortable sharing their feedback. Respond to issues and feedback with urgency and care
• Proactively assess the store leadership team, and support the store leader to develop all associates and create a bench for key roles
• Maintain an understanding of competitors across your district and anticipate trends and opportunities to increase business
• Provide feedback to improve processes and standards and drive profitability with a focus toward innovation and growth
• Approach strategy changes and rollouts thoughtfully and anticipate potential issues based on knowledge of your stores and propose solutions to overcome any obstacles
• Provide subject matter expertise on store-relevant projects
• Partner with the Regional Director and store leaders on strategic decision-making and ongoing feedback for continuous improvement

What you'll bring to the table

• Ability to travel 80% of the time
• Ability to view the business with big picture thinking and local action, demonstrating initiative and courage
• Ability to assess a situation and form a strategic plan that solves root causes
• Proven success in developing associates' skills and fostering and developing a talent bench within complex business operations
• Passion to be the best and a track record of driving business results and achieving goals
• A sense of personal style with a discerning eye and passion for design and home furnishings
• Ability to manage change, shifting quickly as business evolves.

We'd love to hear from you if you have…

• 5+ years of retail leadership experience including at least 2 years multi-unit experience
• Experience with $50 million+ volume strongly preferred