Store Leader

Crate & Barrel; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Crate & Barrel is seeking a Store Leader to guide a high-performing team on the sales floor, delivering exceptional customer experiences and driving profitability. You will set daily priorities, monitor KPIs, and lead by example.

This role emphasizes coaching future leaders, fostering accountability, and collaborating across departments to meet topline goals while controlling expenses. The position requires full-time availability, including nights, weekends, and holidays, in Durham, NC.

Qualifications

• 3+ years customer service or retail leadership experience.
• Excellent reading and written language skills in English.
• Proven experience leading teams and achieving sales goals.
• Strong interpersonal and communication skills.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders to meet sales and service goals.
• Communicate store goals and initiatives to associates.
• Manage metrics across sales, safety, payroll and scheduling budgets.
• Coach and develop store associates and leaders.
• Ensure a high level of customer satisfaction on the floor.
• Be flexible with schedule including nights, weekends, and holidays.

Skills

Customer service

Retail leadership

Communication

Organization

Problem solving

Delegation

Team leadership

Coaching

Tools

Microsoft Office

Google Workspace

POS systems

Tablet devices

Job description

Confident, strategic, and passionate about retail and home design, Store Leaders drive results through people and performance. In this role, you’ll lead a high-performing team dedicated to delivering exceptional customer experiences and driving profitability. You’ll ensure a relentless focus on customer satisfaction through engaging in-store interactions, while planning and prioritizing daily operations to achieve topline results and manage expenses effectively. By fostering team talent, implementing new processes, and coaching future leaders, you’ll build a culture of accountability, growth, and innovation. Through clear strategy and delegation, you’ll bring initiatives to life and deliver consistent, measurable success.

A day in the life as a Store Leader

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

What you’ll bring to the table

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We’d love to hear from you if you have…

• 3+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices