District General Manager I

Securitas Technology UK; Lorton (VA); On-site; USD 185,000 - 195,000; Full time

Benefits offered by this job

Auto allowance

Medical insurance

Dental & Vision

Life insurance

Disability insurance

Paid time off

Career growth opportunities

Employee discounts

Job summary

Securitas Technology in Virginia is seeking a District Installation Manager to lead field installation operations across the district, driving strategy, culture, and customer service excellence. You will align field, sales and central operations to meet P&L targets and improve branch performance.

The role requires 5+ years in district/ ops leadership in security, solid financial management, and strong collaboration skills to drive growth and service delivery.

Qualifications

• Bachelor’s degree in business related discipline or equivalent experience; High School diploma / GED required at minimum.
• ~5+ years of managerial experience (operations and sales) in the electronic security or related industry.
• Experience in managing a district/regional markets with multiple locations.
• P&L management experience at a district level.
• Experience managing labor spend as a percentage of revenue.
• Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers.
• Experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.
• Ability to travel as needed through conventional means.

Responsibilities

• Provides leadership and direction to drive district install/operations business plan and connect sales, installation and service functions.
• Drive and sustain profitable business practices within branches; ensure field operations and sales alignment with national/regional leadership.
• Responsible for overall P&L performance, metrics and budget of branches and city markets with corrective actions as needed.
• Ensure branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and WCT targets.
• Lead cost controls, including tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement.
• Drive DSO metrics and manage Accounts Receivable for the district.
• Ensure safety program adherence by local management teams within field operations.
• Implement standardized, responsive technician labor planning and staffing processes.
• Lead training and metrics to improve team and individual performance; address under-performers.
• Continuously improvement of department processes to enhance customer quality and branch efficiency.
• Maintain company property/docs per policies; handle proprietary information; adhere to safety requirements.
• Provide performance feedback to direct reports and sub-contractors; ensure annual appraisals.

Job description

Job Description Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. This role is responsible for leading and managing field installation operations within the assigned geographic area and/or designated location(s). The incumbent is responsible for developing strategy and tactics for driving install operational activities as well as all customer service functions and DSO target achievement activities within the branches in their district. This individual will drive culture change within local teams with a strong focus on connecting the field and sales teams as one team, as well as ensuring there is a strong focus on national account and local customer service, organic growth and delivering all P&L performance goals within their branches. These individuals provide leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement. A focus on achieving and promoting the Securitas culture to enhance overall business performance. The District Installation Manager (DIM) reports directly to the DGM. The DGM works in coordination with the District Service Manager (DSM) and Regional Sales Manager (RSM) to ensure the delivery on all projects and driving service within the district. The DGM reports directly into the Regional Vice President and works in alignment with the Regional Finance Manager (RFM) and Regional Project Administrator (RPA). Develops, defines, communicates and executes the district install/operations business plan in conjunction with the RVP and the RVP’s team. Develops and leads district team and ensure connectivity between sales, installation and service functions. Provides strong coordination and support between sales, district field and national account central operations functions to ensure smooth and consistent scoping and execution of projects. Takes ownership for driving, institutionalizing and sustaining profitable business practice within the branches ensuring both field operations and sales (in alignment with national and regional sales leadership) incorporate it in their work. Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met. Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals. Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement. Drives DSO metrics and manages Accounts Receivable activity for the district. Ensures the local management team understands, enforces, communicates and is overall accountable to the safety program within the respective field operations teams. Implements & maintains a standardized, highly responsive technician labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area. Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers. Continually drives to improve department processes to improve customer quality and branch efficiency. Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements. Drives ongoing employee recognition for performance and employee engagement through associate meetings, communications, etc. Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports.

Key Responsibilities

• Provides strong coordination and support between sales, district field and national account central operations functions to ensure smooth and consistent scoping and execution of projects
• Takes ownership for driving, institutionalizing and sustaining profitable business practice within the branches ensuring both field operations and sales (in alignment with national and regional sales leadership) incorporate it in their work
• Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met
• Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals
• Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement
• Drives DSO metrics and manages Accounts Receivable activity for the district
• Ensures the local management team understands, enforces, communicates and is overall accountable to the safety program within the respective field operations teams
• Implements & maintains a standardized, highly responsive technician labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area
• Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers
• Continually drives to improve department processes to improve customer quality and branch efficiency
• Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements
• Drives ongoing employee recognition for performance and employee engagement through associate meetings, communications, etc
• Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports

Qualifications

• establishing personal networks; Bachelor’s degree in business related discipline or equivalent experience, High School diploma / GED required at minimum
• ~5+ years of experience in managerial experience (operations and sales) in the electronic security or related industry.
• ~ Experience in managing a district/regional markets with multiple locations
• ~ P&L management experience at a district level
• ~ Experience managing labor spend as a percentage of revenue
• ~ Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers
• ~ Experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.)
• ~ Ability to travel as needed through conventional means

Benefits and Compensation

• Base Salary $185,000 - $195,000 + generous annual bonus with quarterly component
• Monthly Auto Allowance
• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity coverage
• Company-paid Short-Term and Long-Term Disability insurance
• Paid vacation, holidays, and sick time
• Exceptional career growth opportunities
• Employee discount programs on travel, electronics, services, and more

We are a nationwide provider of security solutions and an Equal Opportunity Employer committed to fostering a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are demonstrated daily by our employees as they serve our customers and the communities in which we operate.