District Service Manager

Securitas Technology; Fort Worth (TX); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Annual merit pay increases

Shift differential

Company training

Medical/Dental/Vision/Life coverage

Disability insurance

401K with match

Paid vacation/holidays

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is seeking a District Installation Manager to lead field installation operations across the assigned district, driving strategy, culture, and performance to meet P&L targets in the Fort Worth area. You will align field, sales, and national operations to optimize project scoping and delivery while sustaining growth and excellent customer service.

This role requires strong leadership and strategic thinking, plus a track record of managing multi-location districts, labor spend,

Qualifications

• Bachelor’s degree in business-related discipline or equivalent experience.
• 5+ years of managerial experience (operations and sales) in the electronic security or related industry.
• Experience managing a district/regional market with multiple locations.
• P&L management experience at a district level.
• Strong leadership, interpersonal and influencing skills.
• Strong strategic and tactical thinking and execution abilities in a fast-paced environment.
• Experience managing labor spend as a percentage of revenue.
• Demonstrated problem-solving aptitude with effective customer solutions.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and ERP/CRM systems.
• Effective verbal and written communication skills.
• Ability to travel as needed.
• Ability to perform occasional lifting, standing and sitting for long periods.

Responsibilities

• Develops the district install/operations business plan with leadership alignment.
• Leads district teams, ensuring connectivity between sales, installation, and service.
• Coordinate between sales, district field, and national operations for project scoping and execution.
• Drive profitable practice within branches and align field operations with sales leadership.
• Oversee overall P&L performance, budgets, and branch metrics.
• Provide leadership to improve staff effectiveness, inventory accuracy, and customer service.
• Control costs, including labor, overhead, and subcontractor expenses.
• Drive DSO metrics and manage Accounts Receivable for the district.
• Ensure safety program adherence within field operations.
• Implement standardized labor planning to meet revenue targets.
• Develop high-performing leadership and bench strength.
• Drive training and performance improvements and address underperformance.
• Continuously improve processes to boost customer quality and branch efficiency.
• Maintain company property and adhere to policies and safety requirements.
• Provide recognition and feedback to staff and subcontractors.
• Keep knowledge current through workshops and professional networks.

Skills

Leadership

Strategic thinking

People management

Communication

Travel willingness

Problem solving

Microsoft Office

Security industry knowledge

Education

Bachelor’s degree in business

Tools

ERP systems

CRM systems

MS Excel

Job description

Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Salary Ranging Between $85,000-$113,000 Yearly

Summary Of Duties And Responsibilities

This role is responsible for leading and managing field installation operations within the assigned geographic area and/or designated location(s). The incumbent is responsible for developing strategy and tactics for driving install operational activities as well as all customer service functions and DSO target achievement activities within the branches in their district.

This individual will drive culture change within local teams with a strong focus on connecting the field and sales teams as one team, as well as ensuring there is a strong focus on national account and local customer service, organic growth and delivering all P&L performance goals within their branches. These individuals provide leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement. A focus on achieving and promoting the Securitas culture to enhance overall business performance. The District Installation Manager (DIM) reports directly to the DGM. The DGM works in coordination with the District Service Manager (DSM) and Regional Sales Manager (RSM) to ensure the delivery on all projects and driving service within the district. The DGM reports directly into the Regional Vice President and works in alignment with the Regional Finance Manager (RFM) and Regional Project Administrator (RPA).

Major Duties And Responsibilities

• Develops, defines, communicates, and executes the district install/operations business plan in conjunction with the RVP and the RVP’s team.
• Develops and leads district team and ensure connectivity between sales, installation, and service functions.
• Provides strong coordination and support between sales, district field and national account central operations functions to ensure smooth and consistent scoping and execution of projects
• Takes ownership for driving, institutionalizing, and sustaining profitable business practice within the branches ensuring both field operations and sales (in alignment with national and regional sales leadership) incorporate it in their work.
• Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met.
• Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals.
• Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement.
• Drives DSO metrics and manages Accounts Receivable activity for the district.
• Ensures the local management team understands, enforces, communicates and is overall accountable to the safety program within the respective field operations teams.
• Implements & maintains a standardized, highly responsive technician labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area.
• Develops high performing leadership teams, talent base and bench strength
• Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers
• Continually drives to improve department processes to improve customer quality and branch efficiency
• Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements.
• Drives ongoing employee recognition for performance and employee engagement through associate meetings, communications, etc.
• Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Other duties as assigned.

Job Requirements (Knowledge, Experience, Skills And Abilities)

• Bachelor’s degree in business related discipline or equivalent experience
• 5+ years of experience in managerial experience (operations and sales) in the electronic security or related industry.
• Experience in managing a district/regional market with multiple locations
• P&L management experience at a district level
• Strong leadership, interpersonal and influencing skills
• Strong strategic and tactical thinking and execution abilities in a fast-paced environment
• Experience managing labor spend as a percentage of revenue
• Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers
• Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.)
• Effective verbal and written communication skills
• Ability to travel as needed through conventional means
• Ability to perform occasional lifting, intermittent standing and sitting for long periods of time

Securitas Technology Offers Comprehensive Benefits Including

• Opportunity for annual merit pay increases
• Shift differential based on shift
• Paid company training
• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.