District Experience Manager

H&R Block; Saint Cloud (MN); On-site; USD 91,000 - 146,000; Full time

Job summary

H&R Block is seeking a District Experience Manager to lead a district of approximately 32 retail tax offices, coaching Area Experience Leaders to deliver a consistent, high‑quality client experience and strong business results.

You will build leadership capability, reinforce accountability, and partner with field teams to drive local growth, workforce readiness, and operational excellence across offices.

Qualifications

• Bachelor’s degree or equivalent combination of education and related work experience.
• 5+ years of related work experience.
• Strong client‑centric mindset with experience delivering a consultative client experience.
• Experience leading teams in a multi‑unit retail, service or operations environment with accountability for performance outcomes.
• Proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes, operating models, tools, or ways of working.
• Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand.
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
• Ability to collaborate cross‑functionally and communicate effectively with all levels of the organization.
• Meet IRS e‑file Suitability requirements as defined by IRS Publication 3112.
• Ability to travel frequently between assigned offices, with minimal overnight travel.
• Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs.

Responsibilities

• Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results.
• Reinforce consultative service expectations across the district and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty.
• Use client, associate, workforce and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps across offices.
• Build and execute district talent plans that support hiring, development, retention, succession readiness, leadership capability, and workforce readiness.
• Ensure offices are ready to serve clients by reinforcing standards for compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day‑to‑day operations.
• Create a connected, high‑performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability.
• Partner with Area Experience Leaders to develop and execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share.
• Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow‑up.

Skills

Leadership & coaching

Client experience focus

Multi-unit leadership

Data analysis & planning

Project management

Communication across levels

Travel readiness

Schedule flexibility

Education

Bachelor’s degree or equivalent

Job description

About The Role

The District Experience Manager leads a district of approximately 32 H&R Block retail tax offices through a team of 7-8 Area Experience Leaders. In this role, you will translate regional and enterprise priorities into clear actions that help every office deliver a consistent, high-quality client experience, strong associate engagement, and solid business results.

You will be responsible for building leadership capability across the district by coaching Area Experience Leaders, setting clear expectations, reinforcing accountability, and helping teams execute with discipline. You will partner closely with your leaders and field teams to strengthen talent readiness, office operations, workforce execution, local growth plans, and overall performance across assigned offices.

This is a highly visible field leadership role for someone who can balance people leadership, client experience, operational execution, and business performance. Using client, associate, workforce, field, and business insights, you will identify opportunities, remove friction, support change adoption, and help offices stay prepared to serve clients and grow locally.

Day to day, you’ll...

• Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results.
• Reinforce consultative service expectations across the district and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty.
• Use client, associate, workforce and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps across offices.
• Build and execute district talent plans that support hiring, development, retention, succession readiness, leadership capability, and workforce readiness.
• Ensure offices are ready to serve clients by reinforcing standards for compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day‑to‑day operations.
• Create a connected, high‑performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability.
• Partner with Area Experience Leaders to develop and execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share.
• Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow‑up.

Required Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and related work experience.
• 5+ years of related work experience.
• Strong client‑centric mindset with experience delivering a consultative client experience.
• Experience leading teams in a multi‑unit retail, service or operations environment with accountability for performance outcomes.
• Proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes, operating models, tools, or ways of working.
• Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand.
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
• Ability to collaborate cross‑functionally and communicate effectively with all levels of the organization.
• Meet IRS e‑file Suitability requirements as defined by IRS Publication 3112.
• Ability to travel frequently between assigned offices, with minimal overnight travel.
• Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs.

Preferred Qualifications

• Experience leading seasonal workforce planning, hiring, and readiness execution.
• Experience influencing cross‑functional partners through field insights, business data, and district performance trends.
• Experience building leadership pipelines, succession plans, or talent readiness strategies.

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well‑being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job‑related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short‑term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$91,000.00 - $145,600.00/Yr.