District Asset Protection Manager (New Jersey Central North)

The Home Depot; New Jersey; On-site; USD 85,000 - 120,000; Full time

Job summary

The Home Depot seeks a District Asset Protection Manager to lead theft and fraud mitigation, safety, and environmental compliance across multiple New Jersey stores. You will train store leaders, drive MPS adherence, and coordinate with district leadership to protect assets and ensure store operations run smoothly.

Responsibilities include analyzing theft trends, managing case entries, and building partnerships with law enforcement while developing AP staff and maintaining safety standards across

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of PowerPoint.
• Ability to collaborate with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Licensure/certification to comply and requirement that varies by location.
• The knowledge, skills and abilities typically acquired through the completion of an associate's degree program.

Responsibilities

• Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs; promote safety initiatives.
• Review shrink and fraud indicators; analyze data and partner with law enforcement as needed.
• Hire, coach, and develop AP associates; conduct performance reviews and talent planning.
• Maintain relationships with local authorities and government relations to support district operations.

Skills

Communication

Collaboration

Leadership

Customer service

Education

Associate's degree

Tools

Microsoft Office Suite

PowerPoint

Job description

This is a multi-site role that supports multiple locations in the New Jersey Central North District. Will support stores in the following New Jersey cities: East Hanover, Totowa, Bloomfield, Paterson, Pine Brook, Parsippany, Newark, Garwood and Elizabeth.

Position Purpose:

The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.

Key Responsibilities:

• 25% - Driving Execution - Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs. Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives. Ensure stores are driving a safety culture by promoting safety initiatives. Ensure post orders are followed and understood by 3rd Party Guards. In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence. Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives. Build Relations and engage and walk with Government Relations and Law Enforcement for localized support. Walk and ensure safety of parking lots along with in safety strategies and processes. To ensure safe environment for customers and associates.
• 50% - Internal and External Theft and Fraud - Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity cans, review alerts, and physical security. Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions. Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT). Timely review, approve, or reject external cases submitted by the Asset Protection Specialists. Build partnerships with local law enforcement in order to strengthen THD's brand. Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub. Review and analyze shrink performance within the district and by store location. Monitors shrink indicators and drives execution of initiatives. Review and analyze shrink performance within the district and by store location. Manages the Company's shrink reduction strategy.
• 25% - People - Make hiring decisions and take disciplinary action including termination (leveraging HR resources). Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips. Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads, documenting known thefts, cases are documented properly and opportunities are addressed. Conduct performance reviews, utilize performance management to address performance opportunities, and attend RAPM and district talent review. Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.

Direct Manager/Direct Reports:

• This Position typically reports to the Regional Asset Protection Manager
• This Position has 5-8 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Licensure/certification to comply and requirement that varies by location

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of an associate's degree program o