ASSET PROTECTION SPECIALIST

Kroger Family of Companies; Coppell (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Kroger Co. in Coppell, Texas is seeking a dedicated Asset Protection professional to help reduce loss and safeguard store assets. You will conduct surveillance, investigations, and coordinate with law enforcement to support prosecutions.

The role requires a High School Diploma or GED, strong communication and customer service skills, and the ability to handle confrontational situations. Travel to division locations and weekend schedules may be required.

Qualifications

• High School Diploma or GED required.
• Excellent oral and written communication.
• Exceptional customer service.
• Demonstrated integrity and professionalism.
• Ability to diffuse confrontational situations.

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment.
• Conduct internal and external investigations and report findings; apprehend individuals involved in illegal acts.
• Comply with all laws and company policies when performing responsibilities.
• Conduct physical security checks; recommend loss-prevention improvements.
• Partner with law enforcement and prepare case reports for prosecution.
• Identify and resolve conditions affecting shrink, safety and profitability by auditing for compliance.
• Serve as district/division liaison to develop loss-reduction solutions.
• Complete thorough AP reports.
• Support district AP manager in executing AP initiatives.
• Ensure AP strategies are implemented at store level.
• Assist district APM with investigations.
• Testify in court and labor hearings for the company.
• Test store AP equipment (EAS, Lane Hawk, CCTV) during visits.
• Travel to locations across the division; work varied schedules including weekends.
• Work cooperatively in high-paced environments; manage conflict professionally.

Skills

Communication skills

Customer service

Integrity

Conflict de-escalation

Education

High School Diploma or GED

Bachelor's Degree

Tools

CCTV systems

Wicklander Certification

Job description

Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Conduct plainclothes surveillance to detect internal and external loss within a store environment
• Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
• Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities
• Conduct physical security checks; make recommendations to prevent loss and improve profitability
• Partner with law enforcement and prepare case reports for criminal prosecution
• Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness
• Serve as a district and division liaison to identify and develop solutions to reduce waste
• Complete thorough reports on all AP related activities
• Support the district asset protection manager (APM) in execution of AP initiatives
• Ensure the implementation and effectiveness of AP strategies at store level
• Assist the district APM with external and internal investigations
• Testify in court and labor hearings on behalf of the company
• Ensure compliance with corporate policies and procedures
• Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
• Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• High School Diploma or GED
• Excellent oral/written communication skills
• Exceptional customer service skills
• Demonstrated ability to maintain integrity, honesty and professionalism
• Ability to diffuse confrontational situations

DESIRED

• Bachelors Degree
• 1 year of retail asset protection experience
• Any multistore asset protection experience
• Wicklander Certification
• Operational knowledge of CCTV systems