District Asset Protection Manager

The Home Depot; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking a District Asset Protection Manager responsible for training and implementing theft prevention strategies in Seattle. This role involves multi-tasking across multiple stores, coaching associates, and collaborating with law enforcement to enhance safety and compliance within the stores. Candidates should have a minimum of 3 years of leadership experience in retail and a strong ability to work across teams.

Qualifications

• Minimum 3 years of related work experience including leadership.
• Ability to collaborate effectively across teams.
• Strong verbal and written communication skills.

Responsibilities

• Drive execution of theft and fraud mitigation strategies.
• Conduct training for associates on operational shrink.
• Manage relationships with law enforcement for theft prevention.

Skills

Collaboration

Negotiation

Communication

Decision Making

Education

Associates Degree or equivalent

Tools

Microsoft Office Suite

Presentation Software

Job description

Join to apply for the District Asset Protection Manager role at The Home Depot

Join to apply for the District Asset Protection Manager role at The Home Depot

Position Purpose

The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.

Req147281

Position Purpose

The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.

Key Responsibilities

• 25% - Driving Execution - Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs. Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives. Ensure stores are driving a safety culture by promoting safety initiatives. Ensure post orders are followed and understood by 3rd Party Guards. In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence. Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives. Build Relations and engage and walk with Government Relations and Law Enforcement for localized support. Walk and ensure safety of parking lots along with in safety strategies and processes. To ensure safe environment for customers and associates.
• 50% - Internal and External Theft and Fraud - Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity cans, review alerts, and physical security. Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions. Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT). Timely review, approve, or reject external cases submitted by the Asset Protection Specialists. Build partnerships with local law enforcement in order to strengthen THD's brand. Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub. Review and analyze shrink performance within the district and by store location. Monitors shrink indicators and drives execution of initiatives. Review and analyze shrink performance within the district and by store location. Manages the Company's shrink reduction strategy.
• 25% - People - Make hiring decisions and take disciplinary action including termination (leveraging HR resources). Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips. Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads, documenting known thefts, cases are documented properly and opportunities are addressed. Conduct performance reviews, utilize performance management to address performance opportunities, and attend RAPM and district talent review. Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.
  
  

Direct Manager/Direct Reports

• This Position typically reports to the Regional Asset Protection Manager
• This Position has up to 5-8 Direct Reports
  
  

Travel Requirements

• Typically requires overnight travel 5% to 20% of the time.
  
  

Physical Requirements

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about: occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
  
  

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a associates degree program or equivalent degree in a field of study related to the job.
  
  

Preferred Education

• No additional education
  
  

Minimum Years Of Work Experience

• 3+ years of previously related work experience
  
  

Preferred Years Of Work Experience

• 3+ years of previously related work experience
  
  

Minimum Leadership Experience

• 3+ years of previous leadership experience
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• 3+ years multi-unit retail AP experience
• Lead a team with a focus of external/internal theft
• Conducting internal investigations to include interviews
• Organized Retail Crime elements and law enforcement partnerships
• Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
• LPC/LPQ Certification
• Be able to work a flexible retail schedule, position includes supporting multi store locations.
  
  

Competencies

• Decision Quality
• Builds Effective Teams
• Situational Adaptability
• Communicates Effectively
• Develops Talent
• Drives Results
• Financial Acumen
• Manages Conflict

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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