Distribution System Operator

Eversource; Windsor (CT); On-site; USD 60,428 - 86,065; Full time

Job summary

Eversource Energy is seeking a Distribution System Operator to plan, coordinate, and supervise switching and tagging operations, issue clearances, monitor system loads, and support emergency restoration for the electric distribution system.

You will coordinate activities with CONVEX and other regions, train apprentices, and may travel between MA/CT/NH as needed, with on-call responsibilities in emergencies.

Qualifications

• High school diploma or equivalent required; associate degree preferred in electrical discipline.
• Experience in electric distribution operations or utilities desired.
• Ability to analyze distribution system issues and act quickly.

Responsibilities

• Operate NMS and SCADA equipment safely.
• Write, check, approve, and issue switching instructions.
• Analyze trouble calls and coordinate corrective actions.

Skills

Switching procedures

SCADA/PC tech

Troubleshooting

Customer communication

Education

High school diploma

Associate degree preferred

Tools

NMS/SCADA software

Job description

Overview

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

As Distribution System Operator, you will plan, coordinate, and supervise switching and tagging operations, issue clearances, monitor system loads, and support emergency restoration efforts for the electric distribution system. You will coordinate activities with CONVEX and other regions when system conditions cross jurisdictional lines and may serve as a Switching Director as assigned. Training Program Candidates are hired as apprentices and undergo a 12–18-month training program, including written exams and board evaluations. Successful completion is required to remain in the position.

Essential Functions

• Operate and maintain the Network Management System (NMS) and SCADA equipment.
• Write, check, approve, and issue switching, grounding, and tagging instructions.
• Analyze trouble calls and initiate corrective actions, including personnel callouts.
• Monitor circuit and substation loads and voltages to ensure safe operation.
• Support emergency restoration efforts, including Division EOCs and RMTs.
• Maintain accurate system diagrams and databases reflecting current status.
• Coordinate switching with CONVEX and other internal/external stakeholders.
• Prepare and maintain operational records and reports.
• Assist in training new operators and support NMS instruction.
• Develop and maintain operating instructions in collaboration with Grid Management.
• Operate PC-based and mainframe applications.
• Coordinate dispatching with internal teams and external agencies (e.g., police, fire, DEP).
• Subject to on‑call duty.

Accountability and Authority

Ensure and approve accurate and safe switching/tagging instructions and issue clearances. Efficiently direct restoration activities, following company policies and procedures. Provide timely and accurate reporting. Maintain effective coordination with internal and external stakeholders. Operate SCADA and related technologies proficiently.

Qualifications

Education

High school diploma or the equivalent is required; associate’s degree in electrical discipline preferred.

Experience

Three (3) years of related experience is required; electrical utility experience is preferred.

Skills & Knowledge

• Thorough knowledge of switching/tagging procedures and understanding of distribution system operations.
• Thorough knowledge of applicable PC-based and other technologies, with the ability to learn future technologies.
• Ability to analyze electric distribution system problems and act accordingly.
• Ability to act as customer advocate by assuring accurate and timely information is communicated on ETRs (Estimated Time of Restoration) and restoration remarks.

Testing Requirement

Successful candidates will be required to pass pre-employment System Operator/Power Dispatcher (SO/PD) Test.

Working Conditions

• Ability to perform under emergency stress conditions.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Compensation

Starting salary: $53.17/hour, with progression per union contract.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability
• Build trusting relationships

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.