Supervisor, System Operations, Level 1

Eversource Energy; Manchester (NH); On-site; USD 115,730 - 128,590; Full time

Benefits offered by this job

Competitive total rewards program

Potential incentive based on performance

Job summary

Eversource Energy, located in Manchester, NH, is seeking a Dispatcher to oversee the reliable operation of generation, transmission, and distribution facilities. The position requires five years of related experience, an Associate’s degree in Electrical Engineering Technology, and the ability to obtain NERC certification. The role includes planning and coordinating activities, analyzing system stability, and initiating emergency procedures when needed. A competitive salary range of $115,730 to $128,590 is offered, alongside a comprehensive benefits program.

Qualifications

• Five years of related dispatching experience required.
• Ability to obtain NERC certification within the first year.
• Must pass all required pre-employment tests.

Responsibilities

• Plans and coordinates activities for the safe operation of generation and distribution.
• Analyzes system malfunctions and reports problems.
• Initiates emergency procedures when necessary.

Skills

Knowledge of generating unit loading

Knowledge of generation, transmission and distribution system

Knowledge of NERC Reliability Standards

Ability to perform load flow and contingency studies

Effective communication skills

Education

Associate's degree in Electrical Engineering Technology

Job description

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position

Plans, schedules, and coordinates activities associated with the safe, reliable and economic minute‑to‑minute operation of the generation, transmission and distribution facilities under the operating jurisdiction of the ESCC dispatch center. Coordinates equipment outage scheduling and the implementation of Emergency procedures with ISO‑NE, Local Control Center (LCC) Participants, and adjacent Local Control Centers (LCCs). Continuously monitors real time status of the generation, transmission and distribution system and implements changes to the status of the system via the Supervisory Control and Data Acquisition system (SCADA) under normal and abnormal system conditions. Utilizes computer programs which simulate system conditions to determine generation, transmission and distribution system reliability. In the absence of a higher level of supervision, will provide supervision during assigned shifts.

Essential Functions

• Plans, prepares, approves and issues orders for switching, grounding and tagging requirements for generation, transmission and distribution facilities under the ESCC jurisdiction in accordance with approved switching and tagging instructions and Participants’ safety rules.
• Performs computer on‑line and off‑line security analysis studies to evaluate the status of the generation, transmission and distribution system. Develops plans to cope with possible or projected contingency conditions on the generation, transmission and distribution system.
• Assists the System Operations Coordinator with the reception and processing of outage requests, including making the arrangements for authorized switching personnel.
• Determines the locations of faulted equipment, sectionalizes via SCADA control, faulted transmission and distribution system segments in order to restore customer loads. Isolate defective equipment to facilitate repairs and directs the restoration of impacted generation, transmission and distribution facilities.
• Maintains system voltage profiles in accordance with prescribed voltage schedules by utilizing generator reactive resources, as well as reactors, load tap changing transformers, substation capacitors and pole top capacitors on the transmission, sub‑transmission, and distribution system.
• Initiates emergency procedures as requested by ISO‑NE or as required by Local Control Center procedures, including the shedding of load. Reports such actions to the appropriate authorities located at the Local Control Center member companies.
• Analyzes and reports to the appropriate department, malfunctions or problems associated with equipment under the ESCC dispatching jurisdiction including telecommunications, protective relaying, ESCC computers, and EMS/SCADA system.
• Disseminates to ISO‑NE and neighboring companies’ data and pertinent information as required by contractual obligations, and procedures covering the operation of the generating, transmission, and distribution facilities.

• Safe and secure operation of transmission, distribution and generation facilities under ESCC jurisdiction.
• Safety of personnel and equipment through strict enforcement and application of protective switching and tagging procedures and rules.

• Complete and accurate collection of pertinent operating data and information.
• Compliance with FERC, NERC, NPCC, ISO‑NE, Local Control Center, and state regulatory requirements.
• Responsible for complying with NERC reliability standards.
• Overall shift responsibilities for proper and consistent application of all established operating procedures, guides, and instructions.

Technical Knowledge / Skill / Education / Licenses / Certifications

Technical Knowledge / Skills

• Knowledge of generating unit loading, performance capabilities and their operating characteristics.
• Knowledge of generation, transmission and distribution system operating characteristics.
• Knowledge of applicable NERC Reliability Standards, NPCC Criteria, Procedures and Guidelines, and ISO‑NE Operating Procedures, and Master/Local Control Center Procedures.
• Knowledge of functions of the various components that make up the generation, transmission and distribution system.
• Knowledge of functions and operating characteristics of the various types of protective relay schemes and special protection systems associated with generation, transmission and distribution facilities such as power lines, station busses, transformers and generators.
• Knowledge of off‑line and on‑line load flow programs, and ability to perform and analyze load flows, and contingency studies.
• Thorough knowledge of ESCC switching and tagging policies as outlined in the appropriate directives.
• Ability to communicate and work effectively with personnel at various levels within the Master/Local Control Center, NEPOOL Participant companies, Local Control Center Participants and non‑utility generators.

Education

• An Associate’s degree in Electrical Engineering Technology or two years of formal military/technical training beyond high school or the equivalent is required. An Associate’s degree or formal military/technical training is preferred.

Experience

• Five years of related dispatching experience, including work in distribution dispatching, generation station operations, electrical maintenance, power system protection and control, or equivalent electric operations experience is required.

Licenses & Certifications

• Ability to obtain the North American Electric Reliability Council (NERC) certification within the first year.
• Must pass all required pre‑employment tests.

Working Conditions

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross‑functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$115,730.00-$128,590.00

Worker Type: Regular

Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity and Aff…? All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor