Distribution Line Coordinator-Underground Line Facilities

American Electric Power; Muncie (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

American Electric Power in Indiana seeks a Distribution Line Coordinator to lead training, inspect line tools, and investigate customer complaints. The role collaborates with stores, crews and supervision to ensure equipment readiness and safe work practices while supporting restoration efforts.

The position requires a High School Diploma or GED and at least five years in distribution line work or distribution engineering, with knowledge of distribution operations.

Qualifications

• High School Diploma or GED required.
• Minimum of 5 years' experience in distribution line or distribution engineering, or equivalent related experience.
• Good working knowledge of distribution operations activities.

Responsibilities

• Investigate damage complaints and prepare reports detailing findings and recommendations.
• Consider service quality, voltage issues, or landscape damage caused by company equipment or personnel.
• Assist with prechecking jobs and coordinate with stores, crews and supervision to secure tools and equipment.
• Support training needs and coordinate training with technical trainers; conduct distribution line training as needed.
• Inspect and test distribution line tools and equipment.
• Promote safety programs and assist crews with work area protection and ground worker safety.
• Support service restoration activities and other duties as assigned.
• Note that the role may be posted at multiple grades with different education/skill requirements for advancement.

Education

High School Diploma or GED

Job description

Job Posting End Date

09-07-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for conducting and coordinating distribution line training, procuring, inspecting and testing tools and equipment, conducting investigations and answering customer complaints.

Job Description

What You'll Do

• Investigate damage complaints and prepare reports detailing findings and make recommendations to resolve complaints.
• The damage complaints may include but not be limited to service quality, high or low voltage, landscape damage caused by company equipment or personnel, etc.
• Assist with prechecking jobs, customer contacts, work with stores, distribution crews and applicable supervision to secure and provide the necessary tools and equipment for the crew personnel.
• Support technical training needs when requested and coordinate training with technical trainers if needed. Conduct distribution line training as needed.
• Inspect and test distribution line tools and equipment.
• Promote and enforce the Company's Accident Prevention, Safety and Health Programs, and assist line crews on jobs as required for work area protection and ground worker assistance.
• Support service restoration activities and assume other duties and responsibilities as assigned.
• Note: This position is posted at multiple grade levels and offers a range of opportunity for advancement. The minimal qualifications outlined below apply to the Distribution Line Coordinator-Underground Line Facilities, with increased educational, skill, experience and certification requirements for higher level Distribution Line Coordinator Sr. - Underground Line Facilities.

What We're Looking For

Education requirements are listed below:

• High School Diploma or GED.

Work Experience requirement listed below:

• Minimum of 5 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities.

What You'll Get

Distribution Line Coordinator: (SG 06)

Starting From: $74,551-$93,189 per year.

Distribution Line Coordinator Sr.: (SG 07)

Starting From: $87,633-$109,544 per year.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade

SP20-006

Compensation Range

$74,551.00 - $109,543.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.