Distribution District Coordinator

Hagadone Media Group; Moses Lake (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Job summary

Hagadone Media Group is seeking a District Coordinator to oversee Columbia Basin Herald distribution in Moses Lake, WA. You will manage independent contractors, handle customer concerns, and drive timely, accurate newspaper delivery while maintaining high satisfaction.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced team environment, including early morning shifts and weekend coverage.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and communication skills.
• Basic proficiency in Microsoft Office, including Word and Excel.
• Ability to work scheduled shifts, including Sundays, Wednesdays, and three additional weekdays.
• Reliable transportation, valid Idaho driver’s license, and proof of insurance required.
• Ability to work night shifts.

Responsibilities

• Coordinate independent contractors to ensure efficient newspaper delivery.
• Respond to and resolve customer service issues in a timely and professional manner.
• Support carriers in learning and navigating delivery routes.
• Monitor delivery performance to ensure subscriber satisfaction standards are met.
• Assist in the distribution of newspapers to designated carrier drop locations.
• Deliver newspapers directly to subscribers using the company van or a personal vehicle with mileage submitted for reimbursement.
• Collaborate with team members and independent contractors to ensure smooth daily circulation operations.

Skills

Customer service

Communication

Night shifts

Driver's license

Team coordination

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Job Summary

The District Coordinator oversees the daily distribution operations of the Columbia Basin Herald by coordinating the independent contractors and ensuring timely, accurate newspaper delivery to subscribers. This role is responsible for addressing customer service concerns, supporting carrier performance, and helping maintain high standards of delivery satisfaction. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment.

Position Duties & Responsibilities

• Coordinate independent contractors to ensure efficient newspaper delivery.
• Respond to and resolve customer service issues in a timely and professional manner.
• Support carriers in learning and navigating delivery routes.
• Monitor delivery performance to ensure subscriber satisfaction standards are met.
• Assist in the distribution of newspapers to designated carrier drop locations.
• Deliver newspapers directly to subscribers using the company van or, when necessary, a personal vehicle. When using personal vehicle, qualifying mileage may be submitted to the General Manager for reimbursement.
• Collaborate with team members and independent contractors to ensure smooth daily circulation operations.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and communication skills.
• Basic proficiency in Microsoft Office, including Word and Excel.
• Ability to work scheduled shifts, including Sundays, Wednesdays, and three additional weekdays.
• Reliable transportation, valid Idaho driver’s license, and proof of insurance required.
• Ability to work night shifts.

Preferred Attributes

• High energy and strong work ethic.
• Excellent interpersonal and problem-solving skills.
• Team-oriented mindset with a commitment to collaboration.
• Self-motivated with a strong desire to succeed.
• Ability to adapt to a dynamic, deadline-driven work environment.

Physical Requirements

• Ability to stand, walk, and move throughout the distribution area for extended periods.
• Ability to lift, carry, sort, and organize bundles of newspapers and distribution materials.
• Ability to frequently lift and carry materials weighing up to 25 pounds and occasionally handle heavier items with assistance.
• Ability to bend, stoop, reach, and perform repetitive hand and arm movements as needed.
• Ability to safely load, unload, and move newspapers, supplies, and equipment.
• Ability to work early-morning hours and in varying indoor and outdoor conditions.
• Ability to maintain attention to detail and follow safety procedures in a fast-paced distribution environment.
• ADA Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits

• Competitive pay commensurate with experience and talent.
• Comprehensive benefits package including health, dental, vision, retirement plan, paid time off, and professional development opportunities.

Hagadone Communications is an Equal Opportunity Employer and values diversity in its newsroom and workplace.