Distribution Customer Service Representative

NFI Industries; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

NFI Industries in New York State is seeking a Distribution Customer Service Representative to handle customer inquiries, process orders and receipts, and coordinate with shipping and warehouse teams. You will greet visitors, answer calls, and maintain accurate records under supervision.

The role requires a high school diploma or equivalent, strong MS Office skills, and experience with UPS/FedEx shipping software.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office.
• Basic typing skills with 10-key familiarity.
• Experience with shipping systems (UPS/FedEx).
• Excellent oral and written communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to work irregular or extended hours as needed.

Responsibilities

• Respond to inquiries and handle customer complaints promptly.
• Process and input customer orders and receipts.
• Generate stock reports to verify product availability.
• Prepare all paperwork and information for customer work orders.
• Coordinate special or last-minute shipping requests with Traffic/Operations.
• Follow up with other departments to meet service standards.
• Verify invoices and provide shipping/tracing information to customers.
• Maintain damage records and back order logs.
• Liaise between warehouse and customers regarding invoicing and credit changes.
• Oversee order paperwork and maintain files; update procedure manuals.

Skills

MS Office

Typing

10-key

UPS shipping software

FedEx shipping software

Customer service

Communication

Education

HS diploma or equivalent

Tools

UPS shipping software

FedEx shipping software

Job description

Overview

TheDistribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.