Distribution Center Office Associate

Crate and Barrel; Newton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Crate and Barrel is seeking a Distribution Center Office Associate to support receiving, clerical tasks, and operations coordination at our NC facility. You will handle data entry, driver check-ins, and communications with teams and customers.

The role emphasizes accuracy, attention to detail, and strong written/verbal communication as you maintain records and assist with associate events and daily operations.

Qualifications

• Clerical experience or administrative support preferred.
• High School Diploma or GED or equivalent.

Responsibilities

• Track and check in drivers and trailers in receiving.
• Perform clerical duties: filing, record keeping, copying.
• Order food and supplies for associate events.
• Maintain and replenish office supplies.
• Data entry and PM productivity hours reporting.
• Compile and maintain business records.
• Answer phones and take messages.
• Crossdock duties and customer service email monitoring.
• Audit home delivery charges and communicate updates.
• Escalate and resolve customer service issues.

Skills

Typing

Intermediate English

Communication

Clerical/Office skills

Attention to detail

Loss prevention awareness

Education

High School Diploma or GED

Tools

Basic computer operation

Data entry

Job description

A day in the life as a Distribution Center Office Associate...

• Work in the receiving office or yard shack, tracking and checking in drivers and trailers
• Performs a variety of clerical duties such as filing, record keeping, and copying
• Partners with engagement team to order food and supplies for associate events
• Maintains and replenishes office supplies
• Conducts information retrieval and data entry , including manually entering productivity hours for PM reporting
• Compiles, organizes, and maintains records of business transactions
• Maintains moderately complex indexes and files
• Answers phones and takes messages
• Gathers information from accounts, applications, or spreadsheets and transfers into a standard format or database
• Prepares source data for computer entry by compiling, sorting, and verifying information.
• Performs other related clerical duties as assigned
• Crossdock additional responsibilities:
• Monitors and maintains customer service email account and special request tracking
• Audits home delivery proposed charges
• Contacts customers prior to their booked date and closes order once picked up
• Handles escalated customer service issue resolutions

What you'll bring to the table...

• Proficient at typing and basic computer operation
• Intermediate English Language proficiency
• Good communication skills both verbal and written
• Clerical, word processing, and office skills
• High attention to detail
• Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

We'd love to hear from you if you have…

• Experience in a clerical position and/or Administrative Support preferred
• High School Diploma, GED, equivalent vocational training, or associate's degree