Distillery Tour Guide

Middle West Spirits; Columbus (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Hourly pay plus tips

Job summary

Middle West Spirits in Columbus, OH is seeking an outgoing part-time Tour Guide to welcome guests, share the distillery story, and lead engaging tours with tastings.

You will deliver excellent customer service, educate visitors about our products, and help drive sales in a retail setting, with training provided.

Friday and Saturday availability is required, and you will join a collaborative team dedicated to hospitality, craftsmanship, and memorable experiences for guests.

Qualifications

• Must be 21 years of age or older.
• Able to work Fridays and Saturdays.
• Strong customer service and group engagement skills.
• Able to communicate effectively with diverse guests.

Responsibilities

• Present a tour narrative and answer questions about the distillery and products.
• Conduct educational and entertaining tastings for guests.
• Deliver excellent customer service to support ongoing sales.
• Assist with planning and running special events.

Skills

Customer service

Communication

Hospitality

Teamwork

Tools

POS system

Job description

Description

At Middle West Spirits, we are passionate about crafting exceptional spirits that reflect the heart and soul of our region. As a premier, award-winning distillery located in the vibrant heart of Columbus, OH we pride ourselves on producing high-quality, handcrafted spirits using locally sourced ingredients. Our distilling process combines traditional techniques with modern innovation, resulting in spirits that are rich in flavor and steeped in craftsmanship.

We are committed to sustainability, community, and creating memorable experiences for our customers. Whether it’s our signature whiskey, vodka, or unique seasonal offerings, each bottle is a testament to the dedication and passion of our team. At Middle West Spirits, we believe in fostering a dynamic and collaborative work environment where creativity, excellence, and innovation are celebrated.

Join us at Middle West Spirits and be part of a team that is redefining the spirit of the Midwest, one bottle at a time.

We are seeking an outgoing part-time Tour Guide to join our growing team!

We are looking for positive, hospitable, dependable, and team-focused individuals with a high level of customer service understanding to tell our story to guests of the distillery. Tour Guides will be socially at ease with large groups of people, able to educate, excite and engage our guests while conducting distillery tours and product tastings. Tour Guides must also engage our guests in a retail environment, encouraging sales through education of the brand and relationship building. Training will be provided.

ROLES AND RESPONSIBILITIES:

• Ability to present a tour narrative as well as accurately answer questions on the history and production of Middle West Spirits products.


• Continuing the story of the brand by conducting educational and entertaining tastings.


• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.


• Ability to use the point-of-sale cash register system and handle sales transactions including cash and card transactions.


• Opportunity to help plan and run special events.

Requirements

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT:

• Able to work in warm/cold climate as per distillery conditions


• Able to work in high places with stairs


• Able to tolerate loud noise and the smells of our functioning distillery


• Able to work near moving, mechanical parts and lift truck traffic


• Able to move up to 50 lbs.

QUALIFICATIONS:

• Must be 21 years of age or older


• Ability to work with a diverse set of team members


• Ability to communicate effectively with a diverse set of clients

Qualified candidates must have Friday evening and Saturday availability. This position averages 8-12 hours per week.

COMPENSATION:

• Hourly pay plus tips

Middle West Spirits is an Equal Opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, sexual orientation, gender identity, status as a qualified individual with disability, genetic information, or any other characteristic protected by applicable law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, discipline, layoff, and termination of employment.