Dispute Specialist

Texell Credit Union; Temple (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K with dollar-for-dollar match up

Paid vacation time

Paid sick leave

Job summary

Texell Credit Union in Temple, TX is seeking a Dispute Specialist to support our members in a fast-paced, in-office environment at our Temple headquarters. You will handle disputes with accuracy and urgency.

Responsibilities include documenting cases, performing required research requests, taking precise notes, and resolving discrepancies while applying regulatory rules and guidelines. You’ll collaborate with a team and have opportunities to develop professionally.

Qualifications

• Experience handling member disputes and resolutions.
• Ability to manage multiple tasks in a fast-paced setting.
• Knowledge of regulatory rules applicable to disputes.
• Strong communication and documentation skills.

Responsibilities

• Process disputes accurately and efficiently.
• Take notes, complete research requests, and resolve discrepancies.
• Ensure compliance with regulatory rules and guidelines.
• Collaborate with teammates and support ongoing professional development.

Skills

Dispute resolution

Research skills

Regulatory knowledge

Communication

Tools

MS Office

Job description

Texell Credit Union, named one of the BEST credit unions to work for in the nation by 'American Banker,' is seeking a Dispute Specialist onsite at our Temple, TX headquarters location.As a Dispute Specialist, you will:Thrive in a never dull, fast-paced environment, by helping solve disputes for our members.Be empowered to identify problems and seek resolutions.Process disputes accurately and efficiently, take notes, complete research requests, and resolve discrepancies.Ensure regulatory rules and guidelines are followed and applied correctly.Receive unlimited support, be it while you’re on the phone assisting a member or looking to develop your professional skills and move up at Texell!We are looking for someone who:Can work in office at our Temple Headquarters.Must have open availability to work Monday – Friday.Has some disputes experience. Resolving claims has intricacies. Of course, additional training will be provided.Thrives in a fast-paced environment. There are lots of moving parts, and we need someone who can juggle multiple tasks at once as efficiently and accurately as possible.Enjoys being part of a team and solving puzzles.We want you to know:Texell values our employees, our members, and our community.Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your 1st day with the credit union, and any unused time may be rolled over into the next year.Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell \"Oscars\"), Employee Family Day, Back to School Supplies for your Kids, and more!We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.