Dispute Resolution Reviewer III

St. George Tanaq Corporation; Providence (RI); Remote; USD 70,000 - 90,000; Full time

Job summary

Tanaq Support Services seeks a Dispute Resolution Reviewer III to manage medical appeals and disputes remotely. The ideal candidate will have experience in medical dispute resolution, strong research skills, and a commitment to impartial decision-making. This role offers opportunities to mentor others while ensuring compliance with federal guidelines in healthcare.

Qualifications

• 2-3 years of medical dispute resolution or Medicare appeals experience.
• Healthcare professional with nursing or therapy experience required.
• Experience writing appeal or payment determinations.

Responsibilities

• Reviews medical records and composes clear dispute resolution decisions.
• Makes independent decisions based on medical evidence.
• Conducts research to support accurate decision-making.

Skills

Medical dispute resolution

Independent decision-making

Research skills

Attention to detail

Education

Associate’s degree or 60 or more credit hours towards a Bachelor’s degree

Juris Doctorate (JD) or Master’s Degree in Healthcare

Tools

Office 365

Job description

Tanaq Support Services (TSS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in health, agriculture, technology, and other government services. TSS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.

About the Role

We are seeking a Dispute Resolution Reviewer III (DRR III) to support a contract with our federal client. The DRR III performs complex (senior-level) work. This role provides dissatisfied patients / beneficiaries and / or providers the opportunity to present documentation to demonstrate why an appeal / dispute should be allowed. It also provides an independent second level determination / dispute resolution based on the documentation, facts, laws, regulations, and guidelines. The DRR III works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This is a remote position that can be based anywhere in the United States.

Responsibilities

Reviews medical records / case file, writes a reconsideration / dispute resolution decision that is clear, concise, and impartial and supports the determination made, and documents review

Makes sound, independent decisions based on medical evidence in accordance with statutes, regulations, rulings, and policy

Responds to and ensures that all appeal / dispute issues raised by the beneficiary / patient, representative, and provider / supplier have been addressed

Provides a fair and impartial decision based on current evidence, regulations, policies, and procedures

Conducts research using online federal regulations, contract policy, standards of medical practice, contract manuals, coverage issues manuals, medical literature, and other related resources to complete an accurate and well-supported decision

Stays abreast of changes in regulations, medical and healthcare practices, policies and procedures

Participates in case specific verbal discussions

Conducts reviews of appeals / disputes with multiple beneficiaries / services in one case

Plans responses to statistical analysis challenges with assistance from statisticians

Attends meetings and participates in workgroups at the direction of management

Conducts quality reviews, as needed

Serves as a subject matter expert

Mentors and / or trains staff

May conduct quality reviews and audits

Participates in special projects and performs other duties as assigned

Requirements

Required Experience and Skills

Must have 2-3 years of medical dispute resolution or Medicare appeals, medical review, clinical, or related experience in a healthcare setting

Healthcare Professional with Nursing, Physical Therapy, Respiratory Therapy or Occupational Therapy experience. Juris Doctorate (JD) or Master’s Degree in Healthcare or related discipline may be substituted for Healthcare Professional with Nursing, Physical Therapy, Respiratory Therapy or Occupational Therapy experience

Demonstrated experience writing or making appeal or payment determinations

Patient-Provider Dispute Resolution, preferred

Coding certificate, preferred

Appeals and billing, preferred

Experience using Office 365, including using Excel and Word

Must be able to pass Federal and state criminal background checks, as required by client

Must be able to pass drug screen, as required by client

Ability to obtain a government clearance

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Experience working with / in the federal public health agency environment, preferred, but not required

Education and Training

• Associate’s degree or 60 or more credit hours towards a Bachelor’s degree from an accredited college or university in healthcare or related discipline. Additional experience in Medicare appeals, medical review, clinical, or other related experience in a healthcare setting may be substituted for Associate’s degree on a year per year basis (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. May need to lift 25 pounds occasionally.

Who We Are

Tanaq Support Services (TSS) is a public health contractor, certified 8(a) business, owned by St. George Tanaq Corporation, an Alaska Native Corporation. (ANC). We listen to our stakeholders and leverage our science, technology, communication, and program expertise to understand and provide feedback as we develop solutions.

Our Commitment to Non-Discrimination

Tanaq Support Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.

If you are an individual with a disability and need assistance completing any part of the application process, please email [emailprotected] to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Notice on Candidate AI Usage

Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at [emailprotected] .

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Dispute Resolution • Providence, RI, United States