Dispute & Correspondence Specialist

Newrez; Coppell (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Newrez in Coppell, TX seeks a Correspondence & Dispute Specialist to manage Qualified Written Requests, review disputes from borrowers or representatives, research issues, and provide formal written responses within deadlines. The role emphasizes accuracy, timeliness, and regulatory compliance.

The successful candidate will stay current with RESPA, TILA, FCRA and CFPB guidance, collaborate with operations, and ensure clear, professional communication with borrowers and partners.

Responsibilities

• Prioritize and be able to complete tasks according to regulatory deadlines.
• Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.
• Research potential issues to identify root causes and be able to execute a plan of action for resolution.
• Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
• Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.
• Communicate with operational business partners to discuss loan level details, when necessary.
• Performs related duties as assigned by management.

Job description

Newrez in Coppell, TX seeks a Correspondence & Dispute Specialist to manage Qualified Written Requests, review disputes from borrowers or representatives, research issues, and provide formal written responses within deadlines. The role emphasizes accuracy, timeliness, and regulatory compliance.

The successful candidate will stay current with RESPA, TILA, FCRA and CFPB guidance, collaborate with operations, and ensure clear, professional communication with borrowers and partners.