Correspondence & Dispute Specialist

Newrez; Coppell (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Newrez in Coppell, TX seeks a Correspondence & Dispute Specialist to manage Qualified Written Requests, review disputes from borrowers or representatives, research issues, and provide formal written responses within deadlines. The role emphasizes accuracy, timeliness, and regulatory compliance.

The successful candidate will stay current with RESPA, TILA, FCRA and CFPB guidance, collaborate with operations, and ensure clear, professional communication with borrowers and partners.

Responsibilities

• Prioritize and be able to complete tasks according to regulatory deadlines.
• Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.
• Research potential issues to identify root causes and be able to execute a plan of action for resolution.
• Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
• Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.
• Communicate with operational business partners to discuss loan level details, when necessary.
• Performs related duties as assigned by management.

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Position Summary

The Correspondence & Dispute Specialist is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The job will require continuous learning and keeping up to date with applicable regulations such as the Real Estate Settlement Procedures Act (“RESPA”), Truth-in Lending Act (“TILA”) the Fair Credit Reporting Act (“FCRA”), and applicable guidance from the Consumer Financial Protection Bureau (“CFPB”).

Duties and Responsibilities

• Prioritize and be able to complete tasks according to regulatory deadlines.
• Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.
• Research potential issues to identify root causes and be able to execute a plan of action for resolution.
• Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
• Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.
• Communicate with operational business partners to discuss loan level details, when necessary.
• Performs related duties as assigned by management.