Dispensary Supervisor- Sycamore Township

King City Gardens; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Garden Dispensary in Ohio seeks a Dispensary Supervisor to lead daily retail operations, coach Budtenders, and ensure full compliance with DCC regulations. The role centers on balancing guest satisfaction with leadership and business performance.

The position requires coaching employees, driving sales, maintaining inventory accuracy, and upholding safety and compliance standards in a fast-paced environment.

Qualifications

• Lead daily retail operations while ensuring compliance with Ohio DCC regulations.
• Experience coaching and developing frontline staff to deliver high-level guest service.

Responsibilities

• Lead the team: coach, develop, and motivate Budtenders; conduct daily shift huddles on sales, promotions, and compliance; onboard and train new employees; foster a high-performance culture.
• Deliver an exceptional guest experience: ensure friendly, educational, and compliant service; resolve guest concerns quickly; promote loyalty and product knowledge.
• Drive operational excellence: open/close the dispensary per SOPs; manage cash handling; monitor inventory, cycle counts, and merchandising standards.
• Compliance & risk management: follow Ohio Revised Code Chapter 3780, Ohio Admin Code 1301:18, DCC regulations, Metrc inventory, and SOPs.
• Responsibilities include: verify Customer ID, monitor purchase limits, ensure secure product handling, document incidents.

Job description

• Incident documentation
• Audit preparation
• Sales trends

Lead the Future of Cannabis Retail

At The Garden Dispensary, we’re redefining what cannabis retail looks like in Ohio.

Our mission is simple—deliver exceptional guest experiences while maintaining the highest standards of compliance, operational excellence, and employee development.

We’re looking for passionate retail leaders who thrive in fast‑paced environments, enjoy coaching teams, and believe outstanding customer service begins with strong leadership.

If you’re ready to grow your career with one of Ohio’s fastest‑growing cannabis retailers, we’d love to meet you.

Why Join The Garden?

We believe great leaders deserve opportunities to grow.

• Career advancement into Assistant General Manager and General Manager roles
• Leadership development and management training
• Performance‑based recognition and incentive opportunities
• Comprehensive cannabis compliance education
• Employee product discounts
• Paid Time Off
• Medical, Dental & Vision Benefits
• 401(k) (if applicable)
• A collaborative leadership team focused on coaching—not micromanagement

Position Summary

The Dispensary Supervisor is responsible for leading daily retail operations while ensuring full compliance with all Ohio Division of Cannabis Control (DCC) regulations. This position serves as the Manager on Duty during assigned shifts and is responsible for coaching employees, driving sales performance, maintaining inventory accuracy, supporting customer service initiatives, and creating a culture centered around accountability, teamwork, and operational excellence. Success in this role requires balancing compliance, guest satisfaction, leadership, and business performance.

What You’ll Do

Lead the Team

• Coach, develop, and motivate Budtenders
• Conduct daily shift huddles focused on sales, promotions, compliance, and service
• Deliver real‑time coaching using observation and feedback
• Assist with onboarding, and training new employees
• Foster a positive, inclusive, and high‑performance culture
• Recognize employee achievements while addressing performance concerns professionally

Delivering an Exceptional Guest Experience

• Ensure every guest receives friendly, educational, and compliant service
• Resolve customer concerns quickly and professionally
• Support sales initiatives while maintaining ethical cannabis recommendations
• Promote loyalty enrollment, customer education, and product knowledge
• Monitor wait times and customer flow throughout the day

Drive Operational Excellence

• Open and close the dispensary following company SOPs
• Supervise daily cash handling and register accountability
• Monitor inventory movement, replenishment, quarantined inventory, and vault organization
• Complete daily operational checklists
• Maintain merchandising standards and compliant promotional displays
• Coordinate with Inventory Management on cycle counts and discrepancy investigations

Compliance & Risk Management

• Ohio Revised Code Chapter 3780
• Ohio Administrative Code 1301:18
• Division of Cannabis Control regulations
• Metrc inventory requirements
• Company Standard Operating Procedures

Responsibilities include

• Customer ID verification
• Purchase limit monitoring
• Secure product handling
• Incident documentation