Dispensary Supervisor I

Vireo Health; Dundalk (MD); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Competitive health, dental, and vision

401(k) and life insurance

PTO and wellness days

Job summary

Vireo Health is seeking an energetic and experienced Dispensary Supervisor I to lead the frontline team in day‑to‑day operations, ensuring exceptional customer service and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands‑on approach to store operations on site in Maryland.

You will oversee operations in the absence of leadership, mentor staff, and drive sales while upholding all regulatory requirements.

Qualifications

• Must be 21 or older.
• Minimum 1+ year of retail leadership or management experience.
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Meet timeliness consistently in a fast‑paced environment and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Requires open availability during working days, nights, and weekends; ability to work full‑time, reliable, responsible, and dependable attendance.
• Candidate must be able to stand for extended periods, climb a ladder and move and handle boxes of products/merchandise weighing up to 50 pounds and fixtures throughout the store, which entails lifting and performing all functions as set forth above.

Responsibilities

• Guide the crew through day‑to‑day operations and support all Patient Care Coordinators and Customer Service representatives.
• Mentor new hires and support onboarding.
• Step up as Manager on Duty when needed.
• Deliver real‑time coaching and occasional course‑correction to help your team grow.
• Tackle escalated customer/patient concerns with grace and empathy.
• Set the gold standard for service, then train others to meet it.
• Keep our service game strong and consistent, every shift.
• Keep front of house shelves stocked.
• Assist with product delivery intake as needed.
• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.
• Verify IDs, intake info, and track products with precision.
• Utilize POS and inventory tracking systems.
• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Own the sales floor by assisting customers through the ordering process from start to finish.
• Drive sales by encouraging upselling and highlighting current promos.
• Open and close the store.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed.
• Must be able to work a flexible schedule, 40 hours a week, including weekends, nights and holidays.

Skills

Retail leadership

Customer service

Communication

Mentoring

Sales ability

Job description

Who we are:

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top‑tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.

We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non‑profit partnerships, we’re building more than a business—we’re building a community.

As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about:

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day‑to‑day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands‑on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

If you are someone who has passion for helping customers and cannabis, then come grow your career with Goodness Growth!

What impact you’ll make:

• Guide the crew through day‑to‑day operations and support all Patient Care Coordinators and Customer Service representatives.
• Mentor new hires and support onboarding.
• Step up as Manager on Duty when needed.
• Deliver real‑time coaching and occasional course‑correction to help your team grow.
• Tackle escalated customer/patient concerns with grace and empathy.
• Set the gold standard for service, then train others to meet it.
• Keep our service game strong and consistent, every shift.
• Keep front of house shelves stocked.
• Assist with product delivery intake as needed.
• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.
• Verify IDs, intake info, and track products with precision.
• Utilize POS and inventory tracking systems.
• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Own the sales floor by assisting customers through the ordering process from start to finish.
• Drive sales by encouraging upselling and highlighting current promos.
• Open and close the store.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed.
• Must be able to work a flexible schedule, 40 hours a week, including weekends, nights and holidays.

What you’ve accomplished:

• Must be 21 or older.
• Minimum 1 + year of retail leadership or management experience.
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Meet timeliness consistently in a fast‑paced environment and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Requires open availability during working days, nights, and weekends; ability to work full‑time, reliable, responsible, and dependable attendance.
• Candidate must be able to stand for extended periods, climb a ladder and move and handle boxes of products/merchandise weighing up to 50 pounds and fixtures throughout the store, which entails lifting and performing all functions as set forth above.

What We Offer:

• Compensation: $22‑24 per hour.
• Competitive health, dental, and vision insurance on the 1 st of the month after you start.
• 401 k and life insurance.
• 11 days of accrued PTO in addition to 2 wellness days and volunteer hours.
• Must have open availability to work evenings and weekends to support the business.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.