Dispensary Supervisor

Renew Cannabis Co.; New Bedford (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks PTO for full-time staff

Employee discount

Swag

Job summary

Ascend Wellness Holdings in New Bedford is seeking a Dispensary Supervisor to lead daily operations of the cannabis retail store and support the management team. The role emphasizes exceptional customer service, compliance with regulations, and motivating staff to high performance.

The position requires leadership abilities, product knowledge across cannabis lines, and the ability to manage store inventory effectively.

Qualifications

• Cannabis industry experience preferred.
• Must be at least 21 years old.
• 2+ years in a supervisory or management role in a retail setting with POS operations.
• Strong customer service skills and a team player attitude.
• Excellent organizational and time-management abilities.
• Knowledge of state and local cannabis regulations and store policies.

Responsibilities

• Provide best-in-class customer service to customers.
• Uphold policies for sales and customer service to ensure satisfaction.
• Maintain knowledge of products and train others.
• Monitor and maintain inventory levels and communicate with management.
• Assist customers in selecting products based on cannabis consumption methods.
• Delegate tasks during shifts: cash handling, POS usage, data entry, order verification, security adherence, store cleanliness, visitor log, end-of-day updates, and vault accuracy.
• Collaborate with management to ensure compliant, smooth store operations.
• Perform daily maintenance, issue tracking, and issue resolution.
• Manage opening and closing procedures.
• Assist with onboarding and training of new staff.

Skills

Customer service

Supervision

Retail math

Regulatory knowledge

Education

High school diploma or GED

Tools

POS system

Job description

Ascend Wellness Holdings (AWH) of New Bedford is looking to hire a Dispensary Supervisor!

*Preference is given to internal employees for advancement opportunities!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you.

JOB SUMMARY

The Dispensary Supervisor assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.

PRIMARY RESPONSIBILITIES

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End-of-day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team

JOB REQUIREMENTS

• • Cannabis experience required
  • Must be at least 21 years of age
  • Strong retail math skills required
  • High school diploma or general education degree (GED)
  • 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations
  • Exceptional customer service skills
  • Knowledge of basic computer skills
  • Positive attitude, team player and strong work ethic
  • Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
  • Must have excellent organization and time management skills