Dispensary Shift Lead

Highprofilecannabis; Lexington (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company swag

Job summary

C3 Industries is seeking a Dispensary Shift Lead for our High Profile Cannabis Shop network. You will guide store operations, drive sales, verify IDs, and ensure compliance while delivering exceptional customer experiences.

The role requires strong POS knowledge, 3+ years in customer service, and willingness to work nights, weekends, and some holidays. Competitive benefits accompany a full-time schedule.

Qualifications

• 3+ years in customer service or retail.
• Experience with POS systems and cash handling.

Responsibilities

• Greet customers and verify IDs.
• Meet or exceed sales targets and improve conversion rates.
• Assist customers with state forms and update POS data.
• Maintain orderly sales floor and manage stocking during downtime.
• Educate customers on cannabis products and effects.
• Process online orders quickly and accurately.
• Model strong sales and customer service behaviors.
• Handle complaints professionally with management support.
• Maintain product knowledge and stay compliant with regulations.
• Operate POS and manage daily cash handling.
• Open/close the store and assist with inventory and product intake.
• Actively participate in meetings and training for staff development.
• Ensure compliance with state/local regulations, security, and schedules.
• Enforce company policies when leadership is absent.
• Support training of new employees on duties and systems.

Skills

Customer service

Sales skills

POS system proficiency

Cash handling

Communication

Regulatory knowledge

Independent work

Background check ready

Education

High school diploma or GED

Tools

POS systems

Job description

Who we are..

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences.

What we're looking for...

The Dispensary Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position.

In this role you will….

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Handle customer complaints in a professional manner, partnering with management as needed.
• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.
• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.
• Open and close the store, assist with intake of product, and inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.
• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.
• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills and experience you have...

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

Our mission is to share our love of cannabis with the world. If you’re interested in being part of our journey, we’d love to hear from you!

Benefits:

• Medical, Dental, & Vision Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Paid time off
• Employee discount
• 401(k)
• Holiday Pay
• Company Swag

* Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.