Dispensary Shift Lead

Highprofilecannabis; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Disability Insurance (Short & Long)

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company Swag

Job summary

C3 Industries, operating the High Profile Cannabis Shop in Muskegon, MI, is seeking a Shift Lead to oversee daily store operations and drive sales while ensuring regulatory compliance and superior customer service.

You will guide customers, manage POS and cash handling, and support inventory, training, and policy adherence in a fast-paced retail environment.

Qualifications

• 3+ years of customer service experience and the ability to meet sales targets.
• Experience opening and closing a retail store or restaurant is preferred.
• Experience using POS systems and handling cash accurately.
• Committed to achieving KPIs and delivering strong customer service.
• Able to multitask and prioritize in a busy sales environment.
• Capable of working independently with minimal supervision.
• Strong verbal and written communication skills for professional interactions.
• Knowledge of state and local cannabis regulations is a plus.
• Willing to work nights, weekends, and some holidays.
• Must pass a background check and be 21+ years old.
• Must be able to obtain and maintain required state licenses.

Responsibilities

• Greet customers and verify IDs at entry.
• Drive sales by guiding customers to products meeting their needs.
• Assist customers with questions on state forms and update POS records.
• Keep wait area and sales floor clean and stocked as needed.
• Educate customers on cannabis properties and effects.
• Process online orders efficiently with compliance in mind.
• Model strong sales and customer service to staff.
• Handle customer complaints professionally with management support.
• Maintain product knowledge and stay updated on cannabis regulations.
• Accurately use POS and manage daily cash according to policies.
• Open/close the store, assist with product intake and inventory counts.
• Participate in meetings and suggest improvements for staff development.
• Ensure compliance with dispensary policies and schedules.
• Ensure staff adhere to policies and represent the store when managers are absent.
• Assist in training new employees on duties, POS, inventory, and sales tactics.
• Assist in counting, pooling, and distributing tips as directed.

Skills

Customer service

Store opening/closing

POS systems

Cash handling

KPI focus

Multitasking

Independent work

Communication skills

Regulatory knowledge

Flexible schedule

Background check

Licensing

Education

High school diploma or GED

Tools

POS systems

Job description

Who we are...

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences.

What we're looking for...

The Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position.

Dispensary Address: 1265 East Laketon Ave, Muskegon MI 49442

Operating Hours: 10-9pm

In this role you will….

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Handle customer complaints in a professional manner, partnering with management as needed.
• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.
• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.
• Open and close the store, assist with intake of product, and inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.
• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.
• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills and experience you have...

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

Our mission is to share our love of cannabis with the world. If you’re interested in being part of our journey, we’d love to hear from you!

Benefits:

• Medical, Dental, & Vision Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Paid time off
• Employee discount
• 401(k)
• Holiday Pay
• Company Swag

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment characteristics described below are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Ability to remain in a stationary position, move about the work area, and operate standard office, retail, or production equipment, as applicable to the position.

Ability to communicate effectively, including exchanging information through speaking, hearing, and other means as necessary.

May occasionally be required to bend, stoop, reach, crouch, or perform repetitive motions associated with the duties of the position.

May occasionally be required to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.

Depending on the work location and position, employees may be exposed to varying temperatures, noise levels, equipment, facility environments, or retail settings.

Prolonged periods of standing, walking, or sitting may be required based on the nature of the role.

*Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.