Dispensary Manager - GrowHealthy (Miami)

iAnthus Capital; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

GrowHealthy in Florida is seeking a Store Manager to drive patient-focused service and achieve sales and operational goals. You will lead the team, ensure compliance, and partner with Security to maintain a safe environment.

The role reports to Retail Operations and offers a competitive base salary with a performance-based bonus and benefits package. Bachelor's degree preferred and 4+ years of leadership experience in a customer-centric sales setting. Ganjier certification is a plus.

Qualifications

• Bachelor's degree preferred.
• Minimum 4 years of exceptional leadership, management, communication and training skills in a customer-centric sales environment.

Responsibilities

• Lead, motivate, and coach employees to create a patient-centric environment and strong brand loyalty.
• Deliver exceptional patient service by listening, following up, and ensuring satisfaction and issue resolution.
• Maintain compliance with company policies, including inventory and reporting requirements.
• Maintain a clean and safe store environment including sales floor and back rooms.
• Adapt to changing environments while achieving goals under pressure.
• Provide feedback to help employees meet expectations and goals.
• Ensure implementation of information, tools, and systems to meet patient needs.
• Recruit, hire, and train staff in HR compliant manner.
• Spearhead merchandising, operations, marketing, and store standards execution.
• Network and build positive community relationships.
• Support policy changes as the company grows.
• Oversee performance management and store P&L responsibilities.

Skills

Leadership

Store management

Customer service

Communication

Training

POS system

Education

Bachelor's degree preferred

Job description

Do you have what it takes to be a part of an industry-leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida. GrowHealthy is positioned to become one of Florida’s largest and most trusted chain of medical marijuana companies. Working hand-in-hand with state and local governments, the GrowHealthy brand features company-grown, tested, safe, and effective medical marijuana products.

The Store Manager has ownership and drives the overall patient and sales service culture within the dispensary. The Store Manager will be responsible for developing overall store strategies and tactics to achieve sales, service, and operational goals to ensure maximum sales and profitability while adhering to GrowHealthy’s standards of conduct. This position reports to the Manager of Retail Operations and will work in partnership with the Security teams to ensure the safety and security of the staff and patients. Total compensation will include variable performance pay in addition to a market competitive base and benefits package.

Key Responsibilities:

• Lead, motivate, inspire, and coach employees to create a patient-centric environment resulting in a memorable and positive patient experience; building patient retention, strong relationships, and brand awareness and loyalty
• Deliver exceptional patient service by observing, listening, interacting and following up with patients to ensure satisfaction and issue resolution
• Maintain compliance with all company policies and procedures, including but not limited to inventory reporting, employee reporting, patient reporting, and packaging
• Maintain a clean and safe environment for all employees and patients to include sales floor, back room, manager offices and restrooms
• Adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
• Provide positive and constructive feedback to help employees meet expectations and goals
• Ensure the implementation and effective application of information, tools, and systems required to meet patient needs
• Recruiting, hiring, and training employees in compliance with all Human Resources policies and procedures
• Spearhead merchandising, operations, marketing, and execution of store and company standards
• Participate in networking and creating positive relationships within the community
• Initiate and support change in policies, procedures, and products as the company grows
• Responsible for performance management of all employees in partnership with Human Resources
• Responsible and accountable for store P&L and controllable expenses
• Responsible for all store opening and closing procedures
• Responsible for all cash handling procedures and inventory management
• Responsible for staff scheduling
• Other duties as assigned by Senior Management

Minimum Qualifications:

• Bachelor's degree preferred
• A minimum of 4 years of exceptional leadership, management, communication and training skills in a customer-centric sales environment. Previous store management experience preferred
• Must possess the ability to process information/merchandise through POS register system
• Must possess the ability to use computers and technology for information, and to access information necessary to complete the job

Knowledge, Skills, and Abilities:

• Business, Marketing, Retail, or related field preferred
• Excellent interpersonal, verbal, and written communication skills
• Good planning, organizational and time management skills
• Ability to lead, delegate, and motivate staff
• Ability to maintain composure under pressure
• Knowledge of the Florida Medical Marijuana Rules & Regulations is a plus Name
• Ganjier certification preferred