Dispensary Keyholder

High Profile; Wilder (KY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Discounts

401(k)

Paid time off

Holiday Pay

Job summary

C3 Industries is seeking a Dispensary Keyholder to oversee store operations and actively drive sales by guiding customers through cannabis product selections that meet their needs and preferences. This full-time role supports management and ensures state compliance in a fast-paced retail environment.

You will greet customers, verify IDs, meet sales targets, and help with POS operations, while fostering customer service excellence and accurate cash handling.

Qualifications

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPIs regularly.
• Effective multi-tasker with ability to prioritize tasks.
• Ability to work independently with little supervision.
• Strong verbal and written communication skills.
• Knowledge of state and local regulations preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and be 21+ years old.
• Must obtain and maintain required state licenses based on location.

Responsibilities

• Greet customers and verify IDs.
• Meet or exceed sales targets and conversion goals.
• Assist customers with questions on state forms; update POS data.
• Ensure waiting room and sales floor are maintained and stocked.
• Educate customers on cannabis properties and genetics.
• Fill online orders quickly while ensuring compliance.
• Model strong sales and customer service for staff.
• Handle customer complaints with management support.
• Maintain product knowledge and stay updated on regulations.
• Use POS and manage cash daily per policies.
• Open/close store, assist with product intake and inventory counts.
• Participate in meetings and contribute to improvements.
• Ensure compliance with policies, security, and schedules.
• Ensure staff adhere to policies and represent store when managers are absent.
• Train current and new employees on duties, POS, inventory, sales tactics.
• Assist with tip pooling as directed.

Skills

Customer service

Communication skills

multitasking

Independent work

Background check ready

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

Who we are…

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.

What we're looking for...

The Dispensary Keyholder is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position.

In this role you will….

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Handle customer complaints in a professional manner, partnering with management as needed.
• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.
• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.
• Open and close the store, assist with intake of product, and inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.
• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.
• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills and experience you have...

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce the highest quality, indoor cannabis flower and extracted products at our state-of-the-art facilities in Michigan, Missouri, Massachusetts, Illinois, and New Jersey.

Benefits:

• Medical, Dental, & Vision Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Paid time off
• Employee discount
• 401(k)
• Holiday Pay
• Company Swag

*Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.