Dispensary Associate-FT (Monaca)

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Monaca (Beaver County); On-site; USD 30,000 - 40,000; Full time

Job summary

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH) is seeking a Full Time Dispensary Associate in Monaca, Pennsylvania. The role requires guiding customers in their cannabis purchase journey, ensuring operational integrity, and delivering an exceptional customer experience.

Candidates must have a high school diploma, exceptional customer service skills, and preferably some retail experience. The Dispensary Associate will work between 30-40 hours per week and must be available during various hours, including weekends.

Qualifications

• Retail experience preferred, cannabis retail experience a plus.
• Knowledge of basic computer skills.
• Must be focused, pay close attention to detail.
• Must be able to communicate clearly and effectively.

Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity.
• Guide customers through sales transactions while offering advice.
• Ensure the sales floor is stocked and displays are accurate.
• Fulfill and pack customer orders.
• Continuously develop product knowledge.

Skills

Exceptional customer service skills

Positive attitude

Team player

Attention to detail

Education

High school diploma or GED

Tools

Cannabis point of sale software

Job description

Job Summary

The Full Time Dispensary Associate works 30-40 hours per week. Must have open availability to work during the week (AM/PM) and weekends. The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer desired outcomes, providing accurate descriptions of our products, and operating with a high level of accuracy in a fast‑paced environment.

Primary Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store.
• Guide customers through sales transactions while offering advice and knowledge as needed or requested.
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up.
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures.
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice.
• Respond to customer inquiries in store, online, and over the phone.
• Accurately use and maintain the point of sale (POS) system in person and over the phone.
• Accurate cash handling, customer cart management, and ringing of customer transactions.
• Accurate and timely data entry of customer information.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership.
• Report any observed inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe and inviting store environment.
• Complete store opening and closing checklists.

Job Requirements

• High school diploma or general education degree (GED).
• Retail experience preferred, cannabis retail experience a plus.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Cannabis point of sale (POS) software a plus.
• Positive attitude, team player and strong work ethic.
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Must have excellent organization and time management skills.
• Must be focused, pay close attention to detail.
• Must be able to communicate clearly and effectively.

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer‑focused retail experience. We are looking to build a world‑class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patients’ lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are an equal opportunity employer and celebrate the population of differences and do not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This description does not create an employment contract, implied or otherwise, other than an "at will" relationship.