Dispensary Associate

Acreage Holdings; Solon (OH); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k)

Paid Time Off

Short/Long Term Disability

Employee Assistance Program

Life insurance

Spouse and child life insurance

FSA and HAS available

Job summary

Greenleaf Apothecaries LLC The Botanist is seeking a Dispensary Agent to educate patients face-to-face and by phone, manage records, assist with inventory and cash handling, and support order fulfillment. Cross-training in order fulfillment includes preparing orders and admitting patients when needed.

The role emphasizes frontline patient service in a fast-paced cannabis retail environment with strict compliance and confidentiality. Full-time non-exempt position based in the U.S. cannabis market.

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in a fast-paced client-service industry (hospitality/retail preferred).
• Experience with POS systems and basic office software (Word/Excel).
• Strong customer service and communication skills.

Responsibilities

• Greet members and handle in-person/phone interactions.
• Maintain member records in compliance with state law and company policy.
• Assist members in selecting medicine and advise on safe dosage.
• Assist Dispensary Manager with inventory and cash management.
• Ensure a clean, safe, welcoming environment.
• Perform other duties as needed by the Dispensary Manager.

Skills

Customer service

Phone etiquette

Multi-tasking

Communication

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Word

Excel

Office equipment

Job description

• Base Pay $16.50 - $17.00 / Hour
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others No

Why Greenleaf Apothecaries LLC?

Greenleaf Apothecaries LLC The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for

Greenleaf Apothecaries LLC The Botanist

Our Culture:

Here at Canopy USA, LLC , we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role (Dispensary Associate)

The Dispensary Agent is responsible for interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Dispensary Agent will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.

How you’ll make a difference (required duties and responsibilities)

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the Dispensary Manager according to Company needs

Skills to be Successful (minimum qualifications)

• High school diploma or equivalent
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Ability to focus, attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty
• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• FSA and HAS available

*Based on eligibility.

**Subject to change as business needs.

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Manufacturing environment that requires extended time standing, walking, bending and reaching. Ability to carry up to 50lbs for up to a distance of 100ft may be required. Occasional extended and repetitive use of arms, hands and fingers to cut and manipulate small objects. Ability to work in a humid and pollinated environment.

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

Greenleaf Apothecaries LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Greenleaf Apothecaries LLC. If you need assistance with completing an online application due to a disability, please send a request to [e-mail]. Please be sure to include “Accommodation Request” in the subject line.