Dispensary Associate

Texas Original; Corpus Christi (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Texas Original Compassionate Cultivation strengthens Texas patients with safe, high-quality prescription cannabis and exceptional service. The Dispensary Associate is organized, detail oriented, and self-motivated to support dispensary responsibilities.

The role requires independence and teamwork, strict protocol adherence, and proficiency with point of sale systems to deliver outstanding experiences to every patient.

Qualifications

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations.
• High standards for order accuracy, compliance documentation, and inventory audits.
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
• Experience with POS systems and digital inventory platforms.
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
• Proven ability to lead, train, and motivate team members.
• Effective delegation, scheduling, and performance monitoring.
• Ability to troubleshoot supply chain or inventory issues.
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors.
• Ability to lift 40 lbs.

Responsibilities

• Actively engage patients in a warm, welcoming manner and offer personalized recommendations.
• Handle patient issues and complaints in a proactive and professional manner with patient retention in mind.
• Uphold inventory control to minimize loss by complying with state and company procedures.
• Learn and execute point of sale systems to set up patient profiles and check patients out.
• Commit to being the Gold Standard in customer service by building and maintaining patient relationships.
• Gather feedback from patients and communicate any questions or concerns with the appropriate departments.
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original.
• Daily compliance with dispensary policies including state/local regulation compliance, security, inventory tracking, dress code, schedules and HR policies.
• Contribute to team environment and company advancement in alignment with Texas Original direction.
• Other duties assigned.
• Serve as the first line of defense for the company, interacting with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards.
• Maintain accurate inventory records and fulfillment practices.
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance.

Skills

HIPAA compliance

Inventory management

POS systems

Workflow improvement

Team leadership

Tools

POS systems

Digital inventory platforms

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

TheDispensaryAssociateis highly organized, detail oriented and self-motivated toassistwithDispensaryresponsibilities.The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance.The candidate will be comfortable using point of sale system and electronic correspondence. TheDispensaryAssociate is arepresentativeof Texas Original and willpossessexceptionalcustomer service and communication skills as they can be the first contact for some of our patientsand therefore the face of the company. We also hope that our dispensary associate will help usidentifyways we can be more effective and efficient by contributing fresh ideas for improvement.

Essential Functions:

• Actively engage patients in awarmand welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to theappropriate partieswhen necessary
• Uphold inventory control to minimize loss bycomplying withall state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building andmaintainingcustomer relationships
• Gather feedback from patients and communicate any questionsor concerns with theappropriate department(s)
• Assistin educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, workschedulesand HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person toaid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuringtimelyfulfillment and delivery.Assistcustomerswithplacing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

What You’ll Need to Succeed:

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
• High standardsfor order accuracy, compliance documentation, and inventory audits
• Strong organizational skills to manage inventory, track orders, and ensureaccuratefulfillment
• Experience with POS systems and digital inventory platforms
• Ability to design and improve workflows for order accuracy, efficiency, andtimelydelivery
• Proven ability to lead, train, and motivate team members
• Effective delegation, scheduling, and performance monitoring
• Ability to troubleshoot supply chain or inventory issues
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed

$18 - $18 an hour

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.