Dispensary Associate

Maitri Medicinals; Annville (Lebanon County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance with Hs

Employee Assistance Program (EAP)

401K with 1% Match

Disability insurance

Employee discounts

Paid time off (PTO)

Paid Holidays

Paid sick time

Job summary

Maitri Medicinals in Pennsylvania is hiring compassionate team members to support patient intake, advisory services, and order fulfillment at our dispensary locations including Annville. You will greet patients, assist with paperwork, process transactions, and help ensure compliance with state regulations while providing excellent customer service.

We value empathy, clear communication, teamwork, and reliability.

Qualifications

• Must demonstrate empathy and a passion for serving patients in need.
• Excellent communication skills.
• Customer service and/or retail experience a plus.
• Must be able to thrive in a teamwork environment.
• Must be 18 years of age or older.
• Must be able to pass state and federal criminal background checks.
• Must be able to successfully complete a 2-hour online instructional course.
• Basic math skills required.
• Must demonstrate a proficiency for technology.
• Willing to work a flexible schedule including nights/weekends.
• Able to stand for long periods of time.
• Able to lift moderate weights (up to 35 lbs.).
• Comfortable being under constant video surveillance.

Responsibilities

• Patient Intake - Manage the registration and flow of visitors to the dispensary and assist new patients with required paperwork.
• Patient Advisor - Complete sales transactions and ensure compliance with cash management policies.
• Fulfillment/Fast Track - Fill orders in the menu platform and ensure inventory accuracy.
• Patient Service - Educate patients on products and assist with placing orders.
• Sales floor - Guide patients and connect with onsite Pharmacist team.
• Surveillance - Monitor security feeds and report hazards.
• Housekeeping - Maintain a clean and organized work environment.

Skills

Empathy

Excellent communication

Customer service

Teamwork

Flexibility

Standing long periods

Basic math

Technology proficiency

Job description

About Maitri Medicinals

Fluent is proud to be part of the Maitri Medicinals family, a Pennsylvania-based organization committed to cultivating wellness through high-quality medical marijuana products and compassionate patient care.

About Maitri Medicinals

Fluent is proud to be part of the Maitri Medicinals family, a Pennsylvania-based organization committed to cultivating wellness through high-quality medical marijuana products and compassionate patient care.

Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education.

We believe in listening to our patients, engaging with our communities, and continuously evolving to meet the needs of Pennsylvania's medical marijuana program. Through regional outreach, patient-focused service, and a commitment to excellence, we strive to make a positive impact every day.

If you're passionate about helping others, committed to exceptional service, and excited to be part of a growing industry, we'd love to hear from you.

Are you ready to join the #PeacockFlock?

Benefits Package

• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Company-sponsored short- and long-term disability insurance
• Employee discounts
• Paid time off (PTO)\ i>
• Paid Holidays
• Paid sick time

Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months.

Position Overview

• Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Sales floor and Surveillance.
• Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system. Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients' recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members. Monitor all visitor activity to ensure visitors follow DOH mandated SOP's and use internal communication system to communicate visitor movement throughout dispensary to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.
• Patient Advisor - Complete sales transactions with patients and caregivers and follow all cash management policies and ensure all required paperwork is completed properly. Maintain a compliant sales environment through use of the state mandated point-of-sale software, ensuring filled order matches order placed on menu order platform by reviewing each product with patient.
• Fast Track and Fulfillment – Complete and fill all orders placed within menu ordering platform and scan into state mandated point-of-sale software to ensure both accuracy of each order as well as dispensary inventory. Answer phone calls from patients regarding product information, order placement/changes/cancellations etc. Ensure fulfillment area remains organized and free of clutter.
• Patient Service – answer all incoming phone calls, maintain a detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods and effectiveness of medical marijuana products. Assist patients in placing orders via menu ordering platform.
• Sales floor – assist patients in way finding throughout the dispensary, including connecting patients with onsite Pharmacist team, location of order pick-up, ATM, canpay options, educate patients on product and accessories options.
• Surveillance - Monitor computer-based surveillance systems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds and inspect the grounds for possible hazards
• Housekeeping - assist with general housekeeping throughout the facility to ensure a clean work environment

Position Requirements

• Must demonstrate empathy and a passion for serving patients in need
• Excellent communication skills
• Customer service and/or retail experience a plus
• Must be able to thrive in a teamwork environment
• Must be 18 years of age or older
• Must be able to pass state and federal criminal background checks
• Must be able to successfully complete a 2-hour online instructional course
• Basic math skills required
• Must demonstrate a proficiency for technology
• Willing to work a flexible schedule including nights/weekends
• Able to stand for long periods of time
• Able to lift moderate weights (up to 35 lbs.)
• Comfortable being under constant video surveillance

Diversity and Inclusion

Maitri Medicinals is an equal opportunity employer that does not discriminate based based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified applicants to apply

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.