Dispensary Associate

Maitri Medicinals; Annville (KY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

EAP

401K

Disability insurance

Employee discounts

PTO

Holidays

Sick time

Job summary

Maitri Medicinals is hiring at our Pennsylvania dispensary to support patient intake, advisor services, fulfillment, and sales. You will help ensure compliant, efficient service in a fast-paced medical cannabis environment.

Roles involve direct patient interaction, product education, order processing, and collaboration with Pharmacist staff. We value empathy, teamwork, reliability, and a commitment to patient care in a regulated industry.

Qualifications

• Empathy and passion for serving patients.
• Excellent communication skills.
• Customer service and/or retail experience a plus.
• Able to thrive in a teamwork environment.
• Must be 18 years of age or older.
• Must be able to pass state and federal background checks.
• Must be able to complete a 2-hour online instructional course.
• Basic math skills required.
• Proficiency with technology.
• Willing to work nights and weekends.
• Able to stand for long periods.
• Able to lift up to 35 lbs.
• Comfortable being under constant video surveillance.

Responsibilities

• Patient Intake - greet patients, register them into the state tracking system and manage flow.
• Patient Advisor - complete sales transactions and follow cash handling policies.
• Fast Track and Fulfillment - process and scan orders in the POS system.
• Patient Service - educate patients on products and assist with orders.
• Sales floor - assist patients and guide to Pharmacist team.
• Surveillance - monitor security feeds for safety.
• Housekeeping - keep the facility clean and organized.

Skills

empathy

communication

customer service

teamwork

basic math

technology

flexibility

Job description

About Maitri Medicinals

Fluent is proud to be part of the Maitri Medicinals family, a Pennsylvania-based organization committed to cultivating wellness through high-quality medical marijuana products and compassionate patient care.

Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education.

We believe in listening to our patients, engaging with our communities, and continuously evolving to meet the needs of Pennsylvania’s medical marijuana program. Through regional outreach, patient-focused service, and a commitment to excellence, we strive to make a positive impact every day.

If you’re passionate about helping others, committed to exceptional service, and excited to be part of a growing industry, we’d love to hear from you.

Are you ready to join the #PeacockFlock?

Benefits Package:

• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Company-sponsored short- and long-term disability insurance
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time

Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months.

Position Overview:

• Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Sales floor and Surveillance.

• Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system. Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members. Monitor all visitor activity to ensure visitors follow DOH mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.

• Patient Advisor - Complete sales transactions with patients and caregivers and follow all cash management policies and ensure all required paperwork is completed properly. Maintain a compliant sales environment through use of the state mandated point-of-sale software, ensuring filled order matches order placed on menu order platform by reviewing each product with patient.

• Fast Track and Fulfillment – Complete and fill all orders placed within menu ordering platform and scan into state mandated point-of-sale software to ensure both accuracy of each order as well as dispensary inventory. Answer phone calls from patients regarding product information, order placement/changes/cancellations etc. Ensure fulfillment area remains organized and free of clutter.

• Patient Service – answer all incoming phone calls, maintain a detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods and effectiveness of medical marijuana products. Assist patients in placing orders via menu ordering platform.

• Sales floor – assist patients in way finding throughout the dispensary, including connecting patients with onsite Pharmacist team, location of order pick-up, ATM, canpay options, educate patients on product and accessories options.

• Surveillance - Monitor computer-based surveillancesystems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds and inspect the grounds for possible hazards

• Housekeeping - assist with general housekeeping throughout the facility to ensure a clean work environment

Position Requirements:

• Must demonstrate empathy and a passion for serving patients in need
• Excellent communication skills
• Customer service and/or retailexperience a plus
• Must be able to thrive in a teamwork environment
• Must be 18years of age or older
• Must be able to pass state and federal criminal background checks
• Must be able to successfully complete a 2-hour online instructional course
• Basic math skills required
• Must demonstrate a proficiency for technology
• Willing to work a flexible schedule including nights/weekends
• Able to stand for long periods of time
• Able to lift moderate weights (up to 35 lbs.)
• Comfortable being under constant video surveillance

Diversity and Inclusion:

Maitri Medicinals is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified applicants to apply

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.