Dispatcher - Wallingford, CT

Damco Spain SL; Wallingford (CT); On-site; USD 26,708 - 38,038; Full time

Job summary

Maersk is seeking a driver coordinator to manage 10–20 owner operators in a fast-paced LTL environment. You will ensure on-time performance and adherence to customer pickup/delivery procedures, while distributing work evenly among drivers.

The role requires a High School Diploma with 2+ years in operations or customer service, familiarity with Transportation Management Systems, and the ability to respond to emergencies following company protocol.

Qualifications

• High School Diploma with 2+ years industry experience or 4 years relevant customer service/operations experience.
• Ability to read and comprehend simple instructions, write simple correspondence, and present information clearly.
• Knowledge of Transportation Management Systems.

Responsibilities

• Manage and monitor 10–20 owner operators in a high paced LTL environment.
• Ensure 99.5% on-time performance.
• Distribute work equally among drivers.
• Understand customer pick-up and delivery procedures.
• React to emergencies following company protocol.

Skills

Customer Service

Written Communication

Ethics

Dependability

Oral Communication

Professionalism

Education

High School Diploma (2+ years industry experience) or 4 years in related field

Tools

Transportation Management Systems

Job description

Shift Schedule Mon, Tues, Thurs, Fri, & Sat (Sun & Wed off) 10:30am-7:30pm

Essential Duties and Responsibilities

• Manage and closely monitor over 10 to 20 owner operators in high paced LTL environment.
• Familiar with all California DOT transportation regulations.
• Must have knowledge of all National and State DOT laws and regulations.
• Expected to perform at 99.5% on time performance.
• Ensure that work is distributed equally among all drivers.
• Understand all customer pick-up and delivery procedures.
• Drivers are to be reminded daily to drive safe and be aware of their surroundings at all times.
• Drivers are to be reminded periodically of all pick-up and delivery procedures.
• Be able to react to emergency or urgent situations as they occur and follow emergency and/or accident company protocol.

Competencies

• Customer Service - Responds to requests for service and assistance; Meets commitments.
• Written Communication - Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Works with integrity and ethically; upholds organizational values.
• Dependability - Follows instructions, responds to management direction.

Interpersonal Skills

• Oral Communication – Listens and gets clarification; responds well to questions.
• Professionalism – treats others with respect regardless of their status or position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma with at least two years industry experience or Four years of relevant customer service or operations experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills

To perform this job successfully, an individual should have knowledge of Transportation Management Systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Pay Range

$23.50 per hour

Equal Employment Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.