Dispatcher Trainee, Telecommunicator Trainee - Make a Difference

County Emergency Communications; El Cerro Mission (NM); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications is seeking entry-level trainees to join the public safety communications team. You will learn emergency call-taking procedures, agency terminology, and how to gather critical incident details in a structured training environment.

Responsibilities include developing typing accuracy, mastering radio procedures, and studying geography and response jurisdictions while under supervision and completing assessments and milestones as part of your training path.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should have basic computer skills and clear communication.
• Willingness to receive feedback and possibly customer service experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Typing accuracy

Customer service experience

Education

High school diploma or equivalent

Job description

Position Details

Duty Location:
{airport_name}, Cerro, NM

Employer:
The hiring public safety or communications agency identified in the official vacancy

Pay:
{salary_min}–{salary_max} per year

Schedule:
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Appointment Type:
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Who May Apply:
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Application Deadline:
{closing_date}

What You May Do

• Learn emergency call-taking procedures and agency terminology


• Practice confirming locations and gathering essential incident details


• Develop accurate typing and computer-aided dispatch skills


• Study service-area geography, maps, and response jurisdictions


• Learn radio procedures and unit-status monitoring


• Observe and perform assigned duties under supervision


• Complete assessments, coaching sessions, and training milestones


• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

Meet the agency’s minimum age and employment eligibility requirements

Successfully complete required background screening and hiring assessments

Complete additional pre-employment evaluations when specified

Attend required training and meet attendance standards

Achieve required competencies and certifications within established deadlines

Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties may include exposure to distressing calls. The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

Eligible trainees may receive insurance coverage, retirement benefits, paid leave, and employer-provided training. Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement. Completion of training does not automatically guarantee promotion unless the employer states otherwise.