Dispatcher Trainee, Telecommunicator Trainee in Melcher Dallas - Hiring Now

911 Emergency Communications; Melcher-Dallas (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Melcher-Dallas, IA is seeking a trainee dispatcher. You will learn emergency call-taking procedures, gather critical incident details, and develop accurate typing and CAD skills while working under supervision.

The program emphasizes confidentiality, security, and professional conduct, with structured training milestones and assessments. A high school diploma or equivalent is required, and basic computer skills are essential.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills and clear communication essential.
• Willingness to receive feedback and learn on the job.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing speed

Clear communication

Basic computer skills

Willingness to receive feedback

Education

High School Diploma or equivalent

Tools

CAD software

Job description

Position Details

Duty Location: {airport_name}, Melcher Dallas, IA

Employer: The hiring public safety or communications agency identified in the official vacancy

Pay: {salary_min}-{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

What You May Do

• Learn emergency call-taking procedures and agency terminology


• Practice confirming locations and gathering essential incident details


• Develop accurate typing and computer-aided dispatch skills


• Study service-area geography, maps, and response jurisdictions


• Learn radio procedures and unit-status monitoring


• Observe and perform assigned duties under supervision


• Complete assessments, coaching sessions, and training milestones


• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

Meet the agency’s minimum age and employment eligibility requirements

Successfully complete required background screening and hiring assessments

Complete additional pre-employment evaluations when specified

Attend required training and meet attendance standards

Achieve required competencies and certifications within established deadlines

Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties may include exposure to distressing calls. The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

• insurance coverage


• retirement benefits


• paid leave


• employer-provided training

Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement. Completion of training does not automatically guarantee promotion unless the employer states otherwise.